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Live Agent has been put in maintenance mode. The product will continue to be maintained in the foreseeable future. Users can continue to fully rely on Live Agent being available. In future releases, only security updates and bug fixes will be provided; no new features will be released.
Redis is an in-memory data structure store used for caching and improving performance across the application. It can either run inside the Kubernetes cluster as an additional workload, or outside the cluster. You can also use a fully managed solution for PostgreSQL. Compatible and tested Redis versions are later than 5 and earlier than 7.

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Redis Variables

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Internal Setup

It is a good practice to change the redis.auth.password in the values.yaml file. To do this, you can change the value, or comment, on the line password: redis before installing the Helm chart, which will autogenerate a password.

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External Setup

  1. Go to the values.yaml file and scroll down to the redis field. Change the enabled value to false.
  2. Type the user credentials, and uncomment the properties host and port, assigning them the correct values.
  3. Define a password to access the external Redis instance:
    • A. A secret is created by default. Edit the password inside the Redis secret. The secret name is composed of the release name + redis.
    • B. (Recommended) Define an existing secret. Create the secret and set the values inside the values.yaml file. The keys are redis.existingSecret and redis.existingSecretPasswordKey.
Last modified on June 12, 2026