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Documentation Index

Fetch the complete documentation index at: https://docs.cognigy.com/llms.txt

Use this file to discover all available pages before exploring further.

Cognigy has ended support for OpenSSL version 1, as it has reached its end of life. This change results from our recent upgrade to Node.js version 18, which no longer supports OpenSSL version 1.
Due to the sunset of Twilio Autopilot on August 25, 2023, the Twilio Autopilot Endpoint is deprecated. The full removal of the Endpoint is planned for a Cognigy.AI release in the near future. After removal, the Endpoint will no longer be available.
As of Cognigy.AI 4.60.0, the old NLP services are deprecated. We will only provide bug fixes for the old NLP services if they are critical. The full removal of the old NLP services is planned for Cognigy.AI 4.64.0. After this release, the old NLP services will no longer be available. To migrate to the new version, refer to the Cognigy NLU: from V1 to V2 guide.

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4.63.2

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Cognigy Live Agent

Released November 10, 2023

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Bug Fixes

  • Fixed the issue where the conversation count was not instantly updating while assigning conversations

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4.63.1

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Cognigy Insights

Released November 16, 2023

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Bug Fixes

  • Fixed the issue where goals would occasionally not be stored correctly in Analytics due to a race condition

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Cognigy Live Agent

Released November 9, 2023

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Improvements

  • ImprovedĀ byĀ optimizingĀ severalĀ databaseĀ queriesĀ andĀ additionalĀ cachingĀ toĀ speedĀ upĀ queries

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4.63.0

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Cognigy.AI

Released November 2, 2023

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Features

  • Added Source Tags to Knowledge Sources, which can be used to dynamically filter the search scope from the Search Extract Output Node.

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Improvements

  • Added the Glossary Input ID field to the Endpoint settings for the DeepL Translate Pro provider
  • Added feedback in case LLM is not configured correctly within the Knowledge AI Wizard
  • Added the ability to select existing connections in the Connection Configuration section within the Knowledge AI wizard
  • Added support for the gpt3.5-turbo-instruct model by Microsoft Azure OpenAI and OpenAI
  • Added the Agent Assist Workspace link for the 8x8 handover provider
  • Added the Agent Assist Workspace link for the Genesys Cloud Open Messaging handover provider

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Bug Fixes

  • Fixed the issue where the localeId and mode parameters were omitted in the Import Intent API Post request
  • Fixed the issue where profile tokens are incorrectly displayed in the Node editor of the IF Node
  • Fixed the issue where it was not possible to save changes in the Voice Gateway channel intent default reply
  • Fixed the issue where it was not possible to update the description of a manual source type
  • Fixed the issue where the language model for the NL locale was incorrectly configured

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Cognigy Insights

Released November 2, 2023

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Improvements

  • Removed the Calls dashboard
  • Added the limit and sort filters to the detailed view of the Label Summary chart

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Bug Fixes

  • Fixed the issue where the Voice Gateway logo appeared for the AudioCodes channel in the Transcript Explorer

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Cognigy Live Agent

Released November 2, 2023

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Improvements

  • Improved by adding proper status codes for the Messages API
  • Added the capability to search for canned responses by shortcode or content, and allowed the use of multiple words for searching

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Bug Fixes

  • Enhanced API endpoint security for different roles

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Cognigy Voice Gateway

Released November 2, 2023

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Improvements

  • Permitted top-level FQDN as an outbound network address for SIP Gateways of a carrier in the Voice Gateway Self-Service Portal
  • Introduced a new Endpoint, Agent Assist Voice, which enables a voice-based experience with your AI Agents
  • Improved the Transfer Node type Dial with Agent Assist capabilities

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Bug Fixes

  • Fixed the issue where Account deletion was not working in the Voice Gateway Self-Service Portal

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Infrastructure

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Version Compatibility Matrix

The version compatibility matrix was updated for the following Cognigy products: