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Due to the sunset of the text-davinci-003 model by OpenAI on January 4, 2024, this model will no longer be available in Cognigy.AI.
Starting with Cognigy.AI release 4.68.0, Weaviate v1.19.0 will no longer be supported. If you have a Cognigy on-premises installation and are utilizing the Knowledge AI features, upgrade Weaviate to v1.22.5. For a smooth upgrade, refer to the guide.
Starting from Cognigy.AI release v4.65, the Single Replica Redis setup is deprecated and replaced with Redis in High Availability (HA) Mode. For on-premises installations, before upgrading to Cognigy.AI v4.65, ensure that you migrate according to the Redis: Single Replica to Redis HA Migration.

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4.67.1

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Cognigy.AI

Released January 16, 2024

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Bug Fixes

  • Fixed the issue where the Flow would sometimes start at the wrong Node after a Go To Node

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Cognigy Voice Gateway

Released January 10, 2024

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Bug Fixes

  • Fixed the issue where the recognizer label was not correctly identified, potentially leading to the use of incorrect speech credentials
  • Reverted changes made in version 4.67.0 for the Label list on the Application page

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Infrastructure

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Cognigy Voice Gateway

  • Add variables to the StatefulSet sbc-rtp to control the start and end ports for RTP:
    • .Values.rtpEngine.startPort (default=40000)
    • .Values.rtpEngine.endPort (default=60000)
  • Add an environment variable to the Drachtio server container in the feature-server StatefulSet and the sbc-sip StatefulSet to enable support for best-effort TLS:
    • .Values.drachtio.supportBestEffortTls (default=false)

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4.67.0

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Cognigy.AI

Released January 9, 2024

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Features

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Improvements

  • Added the Referred By option to the Refer transfer type in both the Call Failover and Call Events (specifically for Transfer Dial Error and Transfer Refer Error events) sections within the Voice Gateway Endpoint
  • Added the nova-2 Deepgram STT model
  • Added ElevenLabs as a Text-to-Speech (TTS) provider
  • Improved the Voice Gateway Endpoint by adding a setting to trim input.data for better transcripts
  • Added support to import the secondary locale of the package as the primary locale of the agent

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Bug Fixes

  • Fixed the memory leak issue in service-nlp-ner by replacing the axios package
  • Fixed the issue where LLM prompts in chat mode could fail if inputs contained no text
  • Fixed the issue where there were multiple entries in the Intent Trainer for the same Flow and input text
  • Fixed the issue where the UX of filter selection for the Case Node was misleading
  • Fixed the issue where the current year was not diplayed in the Billable Conversations filter on the Organization Details page

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Cognigy Insights

Released January 9, 2024

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Improvements

  • Improved the UI of the Insights dashboards
  • Changed the dashboards’ width to use all the available space on the screen

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Bug Fixes

  • Fixed the issue where the maximum message count was incorrect when the first digit is smaller than the minimum message count

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Cognigy Live Agent

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Features

  • Added the capability for human agents to create draft messages. If a reply or a private message is composed but not sent immediately, the message will be saved for 24 hours

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Improvements

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Cognigy Voice Gateway

Released January 9, 2024

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Bug Fixes

  • Fixed the issue where the default label in the UI was not applied
  • Fixed the issue where the selected language did not promptly map to the corresponding voices

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Infrastructure

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Cognigy Voice Gateway

  • Updated the helm.sh/hook annotations for the following Secret resources to "helm.sh/hook": "pre-install,pre-upgrade":
    • voice-gateway-call-recording-credentials
    • voice-gateway-drachtio-secret
    • voice-gateway-jwt
    • voice-gateway-mysql-password
  • Remove unused replicaCount from spec.Values for:
    • rtpEngine
    • rtpEngineSidecar
    • sbcSipSidecar
  • With the release of 4.65.0, we introduced StatefulSets for sbc-sip and sbc-rtp. We recommend enabling StatefulMode as it improves the load balancing of traffic between the replicas.
    • The required changes in values.yaml:
      • spec.Values.sbc.sip.useStatefulSet: true
      • spec.Values.sbc.rtp.useStatefulSet: true
    sbc:
  sip:      
    useStatefulSet: true
  rtp:      
    useStatefulSet: true
  • With the release of 4.65.0, we introduced Redis High Availability. We recommend enabling redisHa:
    • The required changes in values.yaml:
    cognigyEnv:
  FEATURE_REDIS_SENTINEL_MODE_ENABLED: "true"
  REDIS_SENTINEL_MASTER_NAME: "mymaster"
  REDIS_SENTINEL_HOST: "redis-ha-headless"
  REDIS_SENTINEL_PORT: "26379"
  
redisHa:
  enabled: true
metrics:
  serviceMonitor:
    enabled: true
  • With the release of 4.64.0, we disabled Grafana via a feature flag since we are using cognigy-monitoring-stack, which already includes Grafana. In the current release, we are removing all Grafana-related resources from the Helm charts:
    • Service: grafana/service.yaml
      • Deployment: grafana/deployment.yaml
      • ConfigMap: grafana/config-map.yaml
      • StorageClasses:
        • templates/gcp/grafana/storage-class.yaml
        • templates/azure/grafana/storage-class.yaml
        • templates/aws/grafana/storage-class.yaml

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Version Compatibility Matrix

The version compatibility matrix was updated for the following Cognigy products: