Cognigy has ended support for OpenSSL version 1, as it has reached its end of life. This change results from our recent upgrade to Node.js version 18, which no longer supports OpenSSL version 1.
Due to the sunset of Twilio Autopilot on August 25, 2023, our Twilio Autopilot Endpoint will be removed in the near future. Consequently, the Endpoint will become unavailable.
Starting from release 4.60.0, we will only provide bug fixes for the old NLP services if they are critical. The old NLP services will be fully deprecated with release 4.64.0, at which point all on-premises customers should have migrated. After the 4.64.0 release, the old NLP services will no longer be available. To migrate to the new version, refer to the Cognigy NLU: from V1 to V2 guide.
4.62.1
Cognigy AI
Released October 19, 2023Bug Fixes
- Fixed the issue where
service-apicrashed during startup in environments that skipped version 4.61 and were updated from earlier versions to version 4.62
Cognigy Live Agent
Released October 17, 2023Bug Fixes
- Fixed the issue related to the account index in the Live Agent database
4.62.0
Cognigy.AI
Released October 17, 2023Features
- Added the Context-Aware Search option to the Search settings in the Search Extract Output Node. This feature considers the transcript’s context for the search, allowing AI Agents to address follow-up questions
Improvements
- Added the TTS Label and STT Label fields to the Session Speech Parameters Node, Voice Gateway Set Session Config Node, Voice Gateway Transfer Node, Cognigy Voice Gateway Endpoint. This setting allows for the definition of preferred speech credentials configured on the Voice Gateway Self-Service portal directly within the Flow
- Added the Google Model field to the Session Speech Parameters Node, Voice Gateway Set Session Config Node, Voice Gateway Transfer Node, Cognigy Voice Gateway Endpoint. This setting allows selecting a specific speech model used for transcription
- Improved the TTS error handling by adding more logging and a warning message
- Removed the Google Actions Endpoint and related code integration from the Dialogflow Endpoint
- Improved the Snapshot upload functionality by allowing resumable uploads
- Improved by updating OpenAPI docs for Knowledge AI resources
- Improved the default chunking strategy for PDF parsing in Knowledge AI
- Added the Dirty State for chunks in Knowledge AI. Now, if a chunk has been modified but not yet saved, it provides a mechanism to track changes before saving
Bug Fixes
- Fixed the issue where the
TRANSFER_DIAL_SUCCESSandTRANSFER_DIAL_ERRORevents were no longer being received - Fixed the issue where DTMF was not captured when enabling it from the Activity Parameters of the Question Node
- Fixed the issue where Knowledge AI task types were not included in the height calculation helper and resolved the line wrap problem for long Flow names
- Fixed the issue where the foreign session IDs used from Cognigy Live Agent and Chatwoot handover providers were not unique per tenant, which could lead to problems during the handover process
Cognigy Insights
Released October 17, 2023Improvements
- Renamed the Live Agent Escalations chart to Live Agent Handovers chart in the Live Agent dashboard
- Improved precision in number reports by rounding to tenths
Bug Fixes
- Fixed the issue where transcript details remained open, and agent-related filters were retained when changing agents
- Fixed a bug where the detailed view of the Handovers by time of the day chart displayed the Show details option
Cognigy Live Agent
Released October 17, 2023Improvements
- Added the option to filter conversations based on their priority
- Improved system performance by updating Tailwind
- Enhanced user experience by displaying explicit errors in notifications when creating or editing canned responses, labels, and skills
- Improved system functionality by enforcing Cognigy
organisationIduniqueness
Cognigy Voice Gateway
Released October 17, 2023Features
- Added the opportunity to access the Voice Gateway Self-Service Portal via Cognigy.AI user credentials. This feature is available to users with the Account role
Improvements
- Added the TTS Label and STT Label fields to the Session Speech Parameters Node, Voice Gateway Set Session Config Node, Voice Gateway Transfer Node, Cognigy Voice Gateway Endpoint. This allows for the definition of preferred speech credentials configured on the Voice Gateway Self-Service portal directly within the Flow
- Added the Google Model field to the Session Speech Parameters Node, Voice Gateway Set Session Config Node, Voice Gateway Transfer Node, Cognigy Voice Gateway Endpoint. This allows selecting a specific speech model used for transcription.
- Improved the TTS error handling by adding more logging and a warning message
Bug Fixes
- Fixed the issue where the
TRANSFER_DIAL_SUCCESSandTRANSFER_DIAL_ERRORevents were no longer being received - Fixed the issue where DTMF was not captured when enabling it from the Activity Parameters of the Question Node