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Documentation Index

Fetch the complete documentation index at: https://docs.cognigy.com/llms.txt

Use this file to discover all available pages before exploring further.

Live Agent has been put in maintenance mode. The product will continue to be maintained in the foreseeable future. Users can continue to fully rely on Live Agent being available. In future releases, only security updates and bug fixes will be provided; no new features will be released.
Live Agent Architecture
Live Agent is composed of a Ruby On Rails application that serves a Vue.js Frontend along with an API for performing actions such as CRUD operations and WebSockets. Live Agent has the following set of services running:
  • Required to run in a Kubernetes cluster
    • Live Agent web servers (API & UI)
    • Live Agent workers (Sidekiq)
  • External/Internal services
    • PostgreSQL Database as persistent storage
    • Redis Database for caching and performance
    • Email Service (SMTP servers)
    • Storage Solution: NFS server with (AWS, Azure) or optional integration with External Object Storage (S3, Azure Storage, GCS)