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Global carriers are carriers at organization level. You can assign them to projects and share them across your organization.

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Prerequisites

  • Have the admin global role.
  • Have voice features activated for your organization.

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Work with global carriers

In the Admin Center, go to Resources > Carriers. You can add, edit, and delete global carriers. The form is the same as for project-level carriers. For the carrier settings, see Carriers. Phone numbers, recording buckets, and the carrier Test call tab are project-level. They aren’t available in the Admin Center.

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Check carrier usage

The Used in column shows the projects that use a carrier. It shows Not used if nothing uses it. You can’t delete a carrier that is in use. Remove the carrier from those phone numbers first.

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Assign to projects

To make a global carrier available in a project, assign it to the project. For the steps, see Assign global resources to projects.

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Use in projects

In Manage > AI & Voice Providers > Telephony > Carriers, global carriers appear with a Global badge. Projects can use them, for example when you add a phone number. Projects can’t edit or delete global carriers. To view the settings, open the carrier. In a project, you can set an active global carrier with an outbound gateway as the Click To Call default.

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See also

Last modified on November 12, 2026