Global speech providers - Cognigy Documentation

Global speech providers are speech providers at organization level. You can assign them to projects and share them across your organization.

Prerequisites

Have the admin global role.
Have voice features activated for your organization.

Work with global speech providers

In the Admin Center, go to Resources > Speech Providers. You can add, edit, clone, test, and delete global speech providers, and copy their reference ID. The form is the same as for project-level speech providers. For the provider settings, see Provider settings. You can store the provider credentials in a Connection.

Set vendor defaults

To make a global speech provider the default for a vendor, turn on the default setting in its form. Calls in assigned projects use this credential when a flow names the vendor but no credential label. A project’s own default for that vendor takes priority. Only one global credential per vendor can be the default.

Assign to projects

To make a global speech provider available in a project, assign it to the project. For the steps, see Assign global resources to projects.

Use in projects

In Manage > AI & Voice Providers > Speech Providers, global speech providers appear with a Global badge. Projects can use them, for example in an endpoint. Projects can’t edit or delete global speech providers. Projects can also clone them, make them the project default, and test them.

See also

Last modified on November 12, 2026