Copilot: Identity Tile

Copilot Identity Tile Node configuration panel

Description

This Node is designed to display and process customer-specific information directly within the widget of your Agent Copilot workspace, enhancing the context and usability of the identity-related data.

Parameters

Parameter	Type	Description
Tile ID	CognigyScript	The ID that you created in the Agent Copilot configuration.
Widget Layout	Select	The layout of how the widget should be placed in the Workspace (horizontal/vertical).
Image Shape	Select	The shape or format of the image (round or square).
Image URL	URL	The URL where the image is hosted or located.
Customer Data	CognigyScript	Additional customer-specific data for analysis in a key-value format. For example, the key is `Email` and the value is `{{profile.email}}`.

Use Case

Displaying the user’s profile picture adds a human touch to the conversation, making it more engaging and personal. One way to enhance the conversation further is by showing key customer data, such as their name, account information, or preferences, directly within the chat conversation. This allows human agents to have contextually relevant discussions without the need to search for customer data in multiple tools.

Overview

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Parameters

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