Copilot: Next Action Tile

General Settings

Parameter	Type	Description
Tile ID	CognigyScript	The ID created in the Agent Copilot configuration.
Type	Select	Choose from the following types: Text — the text you want to display in the next action widget. Knowledge Assist — the text from the Knowledge Store to display in the next action widget.
Text	CognigyScript	Enter the text you want to display in the next action widget.
Knowledge Store	Select	Choose a store from the list to allow the Node to retrieve the data.

Enable Copy to Clipboard Button

If you are using Live Agent as a handover provider, you can forward information from the widget to the Reply to User section by clicking

and then sending it to the end user.For other providers, use the alternative option Enable copy to clipboard button to activate the Copy button on the tile. For Salesforce, to activate the Copy button, update your Salesforce integration using this guide.

Search Settings

Parameter	Type	Description
Context-Aware Search	Select	Considering the transcript’s context for the search. It allows an AI Agent to answer follow-up questions. You can select one of the following options: On — is the default option. When this parameter is enabled, it affects tokenization costs, which impact the amount of memory, computational power, and overall expenses needed for running an OpenAI or Azure OpenAI model. Off — the setting is turned off.
Transcript Steps	Indicator	Number of prior transcript steps to use in a context-aware search. This parameter is active when the Context-Aware Search setting is enabled.
Where to store the result	Select	The storage for the search results. Select a storage: default — the content will be stored in the Input object (`input.knowledgeSearch`). Input — the content will be stored in the Input object. Context — the content will be stored in the Context.
String to search for	CognigyScript	The string to search for in the Knowledge Store. A default value is stored in `input.text`.
Source Tags	CognigyScript	The tags serve to refine the scope of your knowledge search, allowing you to include only the most pertinent sections of the knowledge base and, as a result, improve the accuracy of search outputs. Before specifying tags, ensure that they were provided during the creation of the Knowledge Sources. Add tags by specifying each tag separately and pressing enter. The maximum number of tags is 5.

Source Tags

You can add CognigyScript within Source Tags.
Source Tags are always lower-case, only alpha-numerics (a-z, 0-9), underscores, and hyphens are allowed.
When using CognigyScript for Source Tags, it is important to lowercase them. For example, by using the following: {{input.text.toLowerCase()}}.

Error Handling

Parameter	Type	Description
Select Error Handling Approach	Select	You can select one of the Error Handling options: Stop Flow Execution — terminate the current Flow execution. Continue Flow Execution — allow the Flow to continue executing, bypassing the error and proceeding to the next steps. Go to Node — redirect the workflow to a specific Node in the Flow, which can be useful for error recovery or customized error handling.
Error Message (optional)	Text	Active when the Continue Flow Execution option is selected. Optional message to output if the Search or Extract service fails.
Select Flow	Select	Active when the Go to Node option is selected. Select a Flow from the available options.
Select Node	Select	Active when the Go to Node option is selected. Select a Node from the available options.

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