Updated in 4.66 The Agent Copilot Nodes allow users to customize the Agent Copilot workspace by adding HTML, Adaptive Cards, and IFrame content.Documentation Index
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Copilot: Adaptive Card Tile
This Node allows you to create and display adaptive cards in your Agent Copilot workspace.
Copilot: HTML Tile
This Node allows you to display customized HTML content in the Agent Copilot workspace.
Copilot: IFrame Tile
This Node allows you to embed external websites directly into the Agent Copilot workspace.
Copilot: Identity Tile
This Node displays and processes customer-specific information directly within the widget of your Agent Copilot workspace.
Copilot: Knowledge Tile
This Node provides potential answers to human agents regarding customer questions.
Copilot: Next Action Tile
This Node determines the appropriate next step or action in a conversation or process based on the user’s input or the current context.
Copilot: Send Data
This Node enables real-time updates of dynamic content to Agent Copilot widgets without reloading the entire widget.
Copilot: Sentiment Tile
This Node performs sentiment analysis on the most recent input and provides insights into the emotional tone of the user.
Copilot: Set Grid
This Node updates the Agent Copilot workspace grid via an API POST request and provides a preview of the grid.
Copilot: Transcript Tile
This Node captures the most recent customer response and displays it on a designated widget in the Agent Copilot workspace.