Email Notification

Updated in 2026.1

Email Notification Node configuration panel

Description

The Email Notification Node allows you to send quick and easy emails during sessions or for in-house communications without requiring any provider settings to be set up in the UI. Instead, you can configure the necessary provider settings in the environment variables and secrets. Only one provider can be set up at a time.

Restrictions

Your SMTP Server settings need to be adjusted to use the internal Cognigy Email notification.
Email attachments are restricted (for example, files, images). If required, use Send SMTP Email Node.

Authentication

This Node supports both Basic Auth and OAuth2 authentication methods. If you have an on-premises installation, you need to add the following parameters to the values.yaml file:

OAuth2 (recommended)
Basic Auth

object:

smtpEmailNotificationCredentials:
 authType: "oauth2"
 oauth2:
   user: "<smtp-server>@domain.com"
   clientId: "your client id"
   clientSecret: "your client secret"
   refreshToken: "your refresh token"
   accessToken: "your access token"

variables:

EMAIL_NOTIFICATION_SMTP_FROM: "<smtp-server>@domain.com"
EMAIL_NOTIFICATION_SMTP_AUTH_TYPE: "oauth2"
EMAIL_NOTIFICATION_SMTP_EMAIL_SERVICE_TYPE: "<email service, for example, Outlook365>"
EMAIL_NOTIFICATION_SMTP_OAUTH2_TOKEN_ACCESS_URL: "<provider token access url, for example, for Microsoft https://login.microsoftonline.com/common/oauth2/v2.0/token, for Google https://accounts.google.com/o/oauth2/token>"
EMAIL_NOTIFICATION_SMTP_OAUTH2_EXPIRY_DATE_UNIX_TIMESTAMP: "<unix timestamp for the current accessToken, for example, 1681382246000>"
EMAIL_NOTIFICATION_SMTP_TLS_REQUIRED: "<tls method, for example, 'tls' for default TLS on port 443, 'starttls' to upgrade an insecure connection on the same port, or 'none' to connect without TLS>"

Cognigy.AI caches connections by default, and for OAuth2 connections, Cognigy.AI also caches the refresh and access tokens. To update the refresh token or access token, create a Snapshot.

object:

smtpEmailNotificationCredentials:
  authType: "basic"
  basic:
    username: "<your email client's username>"
    password: "<your email clientl's password>"

variables:

EMAIL_NOTIFICATION_SMTP_AUTH_TYPE: "basic"
EMAIL_NOTIFICATION_SMTP_HOST: "<SMTP_HOST>"
EMAIL_NOTIFICATION_SMTP_PORT: "<SMTP_PORT>"
EMAIL_NOTIFICATION_SMTP_FROM: "<smtp-server>@domain.com"
EMAIL_NOTIFICATION_SMTP_TLS_REQUIRED: "<tls method, for example, 'tls' for default TLS on port 443, 'starttls' to upgrade an insecure connection on the same port, or 'none' to connect without TLS>"

Parameters

Parameter	Description
Email Sender Name	The name displayed as the sender of the email.
Recipient	Comma-separated list of email addresses to send the email to.
Subject	The subject of the email.
Content	The content of the email. The field supports basic rich text editing.

Store location of SMTP Request result

Option	Description
Don’t store result	Default option. The result isn’t stored.
Input	The result is stored at a specified location in the Input Key to store Result field.
Context	The result is stored at a specified location in the Context Key to store Result field.

Stop on Error

If switched on, the Flow execution will halt in case the mail-sending fails.

Advanced

Parameter	Description
CC Email Addresses	The CC recipients of your email.
BCC Email Addresses	The BCC recipients of your email.
Email Priority	The priority of the email.
Execute Request asynchronous	If switched on, the Flow execution continues directly after the Send Email Node has been triggered. If turned-off, the Flow execution waits until the email is sent.

Overview

AI Agents

Human Escalation

Platform Features

For Developers

Administration and Installation

Description

Restrictions

Authentication

Parameters

Stop on Error

​Description

​Restrictions

​Authentication

​Parameters

​Stop on Error

Description

Restrictions

Authentication

Parameters

Stop on Error