Reject Intent

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Key Benefits

• Enhanced focus on core capabilities. By filtering out irrelevant inputs, your AI Agent can prioritize the tasks it’s designed to handle.
• Improved user experience. By avoiding responses to out-of-scope queries, you can prevent confusion and keep conversations on track.

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Restrictions

• This feature may struggle with complex or varied off-topic inputs unless paired with standard Intents or Intent rules.

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Limitations

• You can create only one reject Intent per Flow.

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How to Use

Create a Reject Intent

• GUI
• API

To create a reject Intent, go to NLU > Intents your Flow. Under the Create Intent button, click and select Create ‘Reject Intent’.

Add Example Sentences

On the Reject Intent page, add a list of example sentences representing the user inputs you want the NLU model to ignore. Save changes and click Build Model to apply them. You can also generate these sentences using Generative AI. Similar to standard Intents, you can also add annotations to each example sentence.

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How to Test

1. Open the Interaction Panel and activate Debug Mode.
2. Enter examples matching your reject Intent sentences to verify if they’re ignored by the NLU model. If the NLU model catches them, the Input object will have the following format:
   Copy

    "nlu": {
       "intentMapperResults": {
         ...
         "intentPath": [
           "Reject Intent"
         ],
         "scores": [
           {
             "id": "f0db738b-e1c3-4841-a6d9-490e082b8ec5",
             "name": "Reject Intent",
             "score": 1,
            ... 
           }
         ]
       },
   

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Example

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More Information

• Intents
• Intent Rules