Webchat v2 is deprecated and will be retired in February 2026. During this time, only important security updates will be provided for v2, with no further feature additions.
Before support for Webchat v2 ends, migrate to Webchat v3.
Chat UI
When you use message Nodes such as Say, Question, or Optional Question Nodes, the following output types can be used within these nodes to display different message formats in the chat.Quick Replies
With Quick Replies, you can guide users through conversations by offering example phrases for replies. When users click a Quick Reply, they’ll send a pre-configured message defined by you, facilitating smoother interactions.
Gallery
To present structured content interactively, use the Gallery. It allows you to showcase one or more items with an image, a title, a subtitle, and optional buttons containing links or pre-configured messages.
List
The List feature enables you to present 2-4 list options to users, ideal for scenarios where users need to view all options at once. It’s a preferred alternative to the Gallery for such cases.
Audio
The Audio feature enables you to send of audio files. Users will see a web player and can play the file instantly.
Image
The Image feature enables you to send of image files. Users will view the image in a fixed aspect ratio.
Video
The Video feature enables you to send of video files. Users will see a web player and can play the file instantly.
Text with Buttons
If you require navigation options for users without the need for rich structuring, as the Gallery, you can use the Text with Buttons.
Date Picker
Whenever your AI Agent prompts for a date input via the Webchat, users can select the date using an interactive Date Picker.
Persistent Menu
If your bot contains a broad and deep set of features, it may be helpful for users to be able to use a menu for navigation. The Persistent Menu solves this issue by providing a set of pre-defined messages (like Quick Replies) that can be accessed from the input bar at any point in the conversation.