Get started
1
Check your setup
Review what voice supports and check that your project is ready:
Explore technical specifications
Review the supported protocols, audio codecs, trunk routing, speech providers, call recording, and call quality tools.
Configure speech and telephony
Ask your administrator to configure the speech providers and telephony connections for your project.
2
Choose how to build your voice agent
Decide whether to use agents or flows. Select a tab to see the voice features for each.
- Agents
- Flows
The following features are available only for agents:
Voice studio
Set the speech providers, voice, greeting, turn taking, and listening options for an agent. Not available when speech to speech is on.
Voice tools
Let an agent hang up, transfer, or play audio during a call.
Speech to speech
Experimental. Run a real-time voice model for natural conversation, backed by your existing agent. Replaces the text-to-speech and speech-to-text settings.
Try additional features
The following features work with agents and flows:Outbound calls
Start calls from Cognigy to a phone number or another system, and track call statuses through webhooks and call events.
TTS streaming
Play synthesized speech as it’s generated to reduce response latency.
Click To Call
Embed a voice widget in your website so that customers can speak directly with agents.
Voice endpoint
Connect an agent to your contact center or other phone numbers with the Voice endpoint.