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Cognigy.AI has integrated Automatic Translation capabilities to streamline the process of customizing Flows and Intents for various Locales. These capabilities are helpful for users who need multilingual support for voice and text AI Agents without the need for manual translations.

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Key Features

  • Freedom of Language Choice. You have the flexibility to choose your preferred translation language.
  • Supervised or Automatic Translation. You can trigger the translation manually or automatically, depending on your needs.
  • Voice-Ready Translation. Cognigy.AI’s translation capabilities are equipped to handle all modes, making them voice-ready and adaptable to various communication methods.

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Prerequisites

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Restrictions

  • For Intents, machine translation doesn’t match the Slots you set for your primary Locale to the Keyphrases in the localized Example Sentences. After performing an Intent or Multi-Intent localization, check and fix the Slot annotation in the localized Example Sentences.

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Compatibility with Machine Translation Providers

Cognigy.AI supports the following machine translation providers:
  • Microsoft Translator
    • Microsoft Azure Cognitive Services Translator1
  • Google Cloud Translation
  • DeepL Translation Pro

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Configure Machine Translation Providers

You can configure a machine translation provider in Manage > Settings > Translation Settings. To do so, you need the following information:
  • Microsoft Translator
  • Google Cloud Translation
  • DeepL Translate Pro
InformationDescription
Translation Provider API KeyThe API key provided by Microsoft Translator.
Custom API Base URLThis setting is optional. If you have specific requirements or need to connect to a custom instance of the Microsoft Translator API different from the default one https://api.cognitive.microsofttranslator.com/, you can use this field to specify a custom base URL. This setting allows you to define the URL, including the protocol scheme, for example, https://api-eur.cognitive.microsofttranslator.com, to tailor the API connection to your needs.
Custom Subscription RegionThis setting is optional. It represents the region of your Azure MS Translator resource. You may need to use this setting when calling this API, especially if you have set a specific region in your Azure account.

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How to Use Automatic Translation

  • GUI
  • API
You can add, edit, and delete Locales in Manage > Localization. Also, you can copy their Reference ID.

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Machine Translation for Flow Localization

You can automatically translate Nodes and Intents in the Flow editor. To do so, select a Locale in the top bar, go to the Node editor or the NLU tab, and click Add Localization.
You can change a Flow’s Locale during a conversation using the Switch Locale Node.

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More Information

Footnotes

  1. To use Azure Cognitive Services Translator, select Microsoft Translator in Manage > Settings > Translation Settings. ↩