The Handover Providers section in the Endpoint settings was deprecated in 4.97. The removal date is the end of January 2026.
We encourage you to try our new Handover Providers interface, which offers greater flexibility for managing your integration with contact centers.
For a smooth migration, refer to the migration guide.
The shutdown date for the Google Gemini 1.0 Pro model is April 9, 2025. Google recommends migrating to Gemini 1.5 Pro and Gemini 1.5 Flash before April 9,2025. We strongly recommend carrying out this migration since Gemini 1.0 Pro support will be removed from future Cognigy.AI versions.
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Changed the handover API error code handling. Previously, most integrations with handover providers like Genesys Open Messaging and RingCentral Engage returned a 500 error. Now, the system returns the appropriate codes, such as 404, 400, and 500
Fixed the issue where the Genesys Open Messaging conversation wasn’t terminated when using triggers. Now, the conversation is properly terminated, and the system returns the correct HTTP status codes in case of errors
Introduced a new interface for handover providers.
You can now find all providers in one place and manage them separately from Endpoints.
Additionally, you can use different providers within your Flow,
allowing you to route customers with varying support needs to the appropriate contact centers.
Global LLMs
Introduced Global LLMs in the Admin Center, allowing assignment to any Project within your organization and streamlining LLM management across Projects.
Fixed the issue where importing Packages containing Extensions failed when mapping a primary Locale to a secondary Locale
Fixed the issue where socket-related channels like Webchat v2 and Socket.io were grouped under the realtime channel when using the get conversation counter APIs. With the fix, conversations will now be available with the respective channel filter
Fixed the issue where critical data was unintentionally saved on the client side or in the browser within the Management UI
Fixed the issue where sensitive headers were exposed for the HTTP Node when request or full debug mode was enabled
Fixed the issue where updating the Node using the API fails when trying to update the fields with the same value
Fixed the issue where CognigyScript in the Tool Node’s name or description fields was not properly parsed
Fixed the issue where configured LLMs weren’t displayed when setting up a Knowledge Store after importing it via Packages, until the website was refreshed through the browser
Fixed the issue where entering the Admin Center for the first time from a completely fresh browser environment (cleared local storage, incognito mode) caused an application crash until the user refreshed the page
Fixed the issue where an error occurred when saving after removing translation settings
Fixed the issue where finishing a call during a Dial transfer didn’t trigger the actions on the Call Completed event in the Voice Gateway Endpoint
Fixed the issue where a Transfer Refer Error or Transfer Dial Error event with the executeFlow action pointing to the same Flow where the error occurred led to an infinite loop of Flow executions
Fixed the issue where old OpenAI LLMs from Snapshots and Packages were unusable
Fixed the issue where AI Agents couldn’t be resolved when a Snapshot was used as an entry for the Endpoint
Fixed the issue where updating the Working Hours Node failed due to Node validation
Fixed the issue where Snapshot creation and restoration consumed more memory than versions before 4.96
Added Deepgram as a voice provider to the Voice Preview feature, enabling you to test your voice AI Agent using your Deepgram credentials in the Interaction Panel.
Added the notifyURL parameter to the list of parameters for creating an Outbound Call API request, enabling status updates for the call
Improved speech fallback to cover additional cases, including invalid SSML in streaming TTS APIs
Added the PRE_CACHE_IGNORE_LIST environment variable to allow specifying a list of vendors that shouldn’t be pre-cached. Valid values: aws, deepgram, elevenlabs, google, ibm, microsoft, nuance, wellsaid, whisper, and playh.
You can set these values via {{ .Values.featureServer.preCacheIgnoreList }}. By default, deepgram is in the ignore list due to potentially corrupted audio during pre-caching
Introduced the capability to delete session transcripts in the Transcript Explorer, giving you greater control over your data. This feature enhances data management, boosts confidentiality, and ensures you can easily maintain a clean and secure transcript history.
