Skip to main content
Live Agent has been put in maintenance mode. The product will continue to be maintained in the foreseeable future. Users can continue to fully rely on Live Agent being available. In future releases, only security updates and bug fixes will be provided; no new features will be released.
To set up the Live Agent account for your organization, follow these steps:
  1. In the Cognigy interface, click the user menu at the bottom of the navigation menu.
  2. Select Admin Center.
  3. Click Set up Live Agent.
When you set up Live Agent for your organization, you can set up the inbox for Live Agent.

​
Troubleshooting

If the Set up Live Agent button is disabled, it could be for the following reasons:
  • You don’t have the Cognigy Live Agent feature enabled.
  • You don’t have permissions to create a Live Agent account.
  • There’s already a Live Agent account created for your organization.
Last modified on November 11, 2026