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Live Agent has been put in maintenance mode. The product will continue to be maintained in the foreseeable future. Users can continue to fully rely on Live Agent being available. In future releases, only security updates and bug fixes will be provided; no new features will be released.
Cognigy Live Agent enhances your customer service by extending your Conversational.AI platform, adding a Handover service to a Human Agent. To integrate Live Agent with the Cognigy.AI platform, follow these steps:
  1. Set up Live Agent for your Organization
  2. Set up your Project Inbox for Live Agent
  3. Set up your Endpoint and Flow for Handover to Live Agent
  4. Add Agents and Admins to Live Agent
  5. (Optional) Add another Inbox for your Project
Last modified on July 6, 2026