Documentation Index
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You're viewing the documentation for the new NiCE Cognigy platform. For NiCE Cognigy Classic, see the Classic documentation.

Cognigy Documentation home page

Admin
Release notes

See a demo

Cognigy Documentation home page

Overview

Tutorials

Cognigy

Quickstart
Getting started with Knowledge AI
Build the Klara agent
Hand over between agent and flow
Redact data with a pre-turn flow

Voice

Getting started with voice agents
Customize greeting and barge-in
Switch to speech to speech

Webchat

Getting started

Agent Copilot

Chat
Voice
Voice-to-chat

xApps

Build your first xApp
Build an xApp with multiple channels
Build a standalone xApp

Click To Call

Add text input field
Add selector field

AI Ops Center

Getting started

Overview

Tutorials

Hands-on tutorials organized by product. Follow step-by-step guides from your first agent to advanced production workflows.

Learn by building, product by product

A growing bank of hands-on tutorials organized by product. Pick a track and follow step-by-step guides from your first agent to advanced production workflows.

More information

Cognigy Academy
Quickstart
Get Help

Last modified on November 11, 2026

Quickstart

⌘I

Cognigy Documentation home page

facebook linkedin github x youtube

Solutions

Enterprise CX Voice Chat and messaging Agent Copilot Contact centers

Platform

Cognigy overview Agentic AI Knowledge AI Voice connectivity Product updates

Resources

Success stories Downloads Blog Trust center Glossary Contact support Status

Company

About Cognigy Events News Careers Contact Privacy Policy Legal Notice

​Learn by building, product by product

​More information

Learn by building, product by product

More information