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Knowledge Connectors integrate external services that let you import content directly into your Flows. This feature provides greater flexibility and control compared to other methods of uploading knowledge such as uploading multiple PDFs or connecting to a single web page. Knowledge Connectors are developed and delivered as part of the Extension package.

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Key Benefits

  • Flexible Sources. Ingest data from databases, APIs, document libraries, Confluence, or crawl websites with Diffbot.
  • Customizable. Modify prebuilt Knowledge Connectors or create your own from scratch.
  • Centralized Management. Keep all external knowledge structured and accessible in your Flows.

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Restrictions

  • The knowledge is ingested by the Knowledge Connector at setup and isn’t synchronized automatically.

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How to Use Knowledge Connectors

Choose how you want to set up a Knowledge Connector:
  • Install from the Marketplace
  • Modify Existing Knowledge Connectors
  • Create from Scratch
Install prebuilt Knowledge Connectors from the Marketplace. To do so, follow these steps:
  1. Go to Manage > Extensions.
  2. In the Marketplace section, select the Confluence or Diffbot Knowledge Connector, click Install.
  3. After the installation, go to Build > Knowledge and select the Knowledge Store where you want to use the Knowledge Connector.
  4. On the Knowledge Sources page, click + Add Knowledge.
  5. In the Add Knowledge window, select the installed Knowledge Connector from the Type list, fill in the required fields for the connection, and click Create.
Wait for the Knowledge Connector to ingest the knowledge from the external source and make it available for your AI Agents.
You can now use the ingested knowledge in your Flow in the following ways:In the Node Editor, select the Knowledge Store where you added the Knowledge Connector. Then, test your Flow in the Interaction Panel to see how the AI Agent uses the ingested knowledge to answer user queries.

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More Information