Handover Settings¶
Cognigy.AI supports integrating with various Live Agent Tools
, so that a user can be transferred to an agent at any point during the conversation by using a Handover To Agent Node in the Flow.
Channel Support¶
Supported Endpoints have a configuration tab called Handover Settings
. In there, the Handover Platform
that the user should be forwarded to when a Handover Node is triggered is selected and configured. Cognigy.AI currently has native support with the following Handover Platforms:
The Endpoints that support handover are listed below:
Method |
---|
Facebook Messenger |
LINE Messenger |
Azure Bot Services |
RingCentral Engage |
Slack |
Socket |
Sunshine Conversations |
Webchat |
Webhook |