Cognigy.AI supports integrating with various
Live Agent Tools, so that a user can be transferred to an agent at any point during the conversation by using a Handover Node in the Flow.
Supported Endpoints have a configuration tab called
Handover Settings. In there, the
Handover Platform that the user should be forwarded to when a Handover Node is triggered is selected and configured. Cognigy.AI currently has native support with the following Handover Platforms:
The Endpoints that support handover are listed below:
|Azure Bot Services|
You can find detailed information about the Cognigy - RingCentral Engage Handover setup here.