Handover Settings¶
Cognigy.AI supports integrating with various Live Agent Tools, so that a user can be transferred to an agent at any point during the conversation by using a Handover To Agent Node in the Flow.
Channel Support¶
Supported Endpoints have a configuration tab called Handover Settings. In there, the Handover Platform that the user should be forwarded to when a Handover Node is triggered is selected and configured. Cognigy.AI currently has native support with the following Handover Platforms:
The Endpoints that support handover are listed below:
| Method |
|---|
| Facebook Messenger |
| LINE Messenger |
| Azure Bot Services |
| RingCentral Engage |
| Slack |
| Socket |
| Sunshine Conversations |
| Webchat |
| Webhook |