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Handover Settings

Cognigy.AI supports integrating with various Live Agent Tools, so that a user can be transferred to an agent at any point during the conversation by using a Handover Node in the Flow.

Channel Support

Supported Endpoints have a configuration tab called Handover Settings. In there, the Handover Platform that the user should be forwarded to when a Handover Node is triggered is selected and configured. Cognigy.AI currently has native support with the following Handover Platforms:

The Endpoints that support handover are listed below:

Method
Facebook Messenger
LINE Messenger
Azure Bot Services
RingCentral Engage
Slack
Socket
Sunshine Conversations
Webchat
Webhook
Helpcenter Content

You can find detailed information about the Cognigy - RingCentral Engage Handover setup here.

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