Handover Settings¶
Cognigy.AI's integration with various contact centers enables fast escalation to human agents from any point in chat and call interactions with an AI Agent, ensuring a smooth customer experience.
Endpoints Compatible with Handover Providers¶
The Endpoints that support handover are listed below:
- Facebook (Meta) Messenger
- LINE Messenger
- Azure Bot Services
- RingCentral Engage
- Slack
- Socket
- Sunshine Conversations
- Webchat
- Webhook
Handover Providers¶
Deprecation: Handover Providers in Endpoint Settings
The Handover Providers section in the Endpoint settings has been deprecated in 4.97. The removal date is September 2025. We encourage you to try our new Handover Providers interface, which offers greater flexibility for managing your integration with contact centers. For a smooth migration, refer to the migration guide.
Endpoints that support handover have a Handover Settings section in their Endpoint settings. In this section, you can select and configure the handover provider to which the user will be forwarded when a Handover to Agent Node is triggered. Cognigy.AI offers support for the following handover providers: