The Copilot: Knowledge Tile Node is an Agent Copilot Node that uses Knowledge AI to provide human agents with accurate information about customer questions.
Key Features
- The Copilot: Knowledge Tile adds an Agent Copilot widget in which human agents can use a search bar to access Knowledge Sources and find information to answer questions from customers.
- With the Copilot: Knowledge Tile Node, you can use the Search Extract Output Node to retrieve context-aware information, along with additional materials such as references and videos, with Source metadata and Chunk metadata.
Prerequisites
- You have installed Agent Copilot.
- You have added a Large Language Model (LLM) to your Project that supports Knowledge Search and Answer Extracting.
- You have created Knowledge Sources.
Set Up the Copilot: Knowledge Tile
To set up the Copilot: Knowledge Tile, select the Flow where you configured Agent Copilot in Build > Flows and add the following Nodes in the Flow editor:- If Node — separates the Copilot: Knowledge Tile Node from other Agent Copilot Nodes. This separation prevents the content of other widgets from updating while the AI Agent uses Copilot: Knowledge Tile Node.
- First Copilot: Knowledge Tile Node — starts the knowledge retrieval.
- Once Node — guarantees that the Flow executes the Copilot: Knowledge Tile Node once.
- Second Copilot: Knowledge Tile Node — a duplicate of the first Copilot: Knowledge Tile Node that executes the knowledge retrieval.
If Node
- Click + under Start and add an If Node.
- In the Condition field, enter
input.data._cognigy._agentAssist.payload.tileId === TILE_ID, whereTILE_IDis the Tile ID you created in the Agent Copilot configuration. - Move other Agent Copilot Tile Nodes after the Else Child Node.
First Copilot: Knowledge Tile Node
- After the Then Child Node of the If Node, add the first Copilot: Knowledge Tile Node.
- Configure the following fields:
- Tile ID — enter the Tile ID you created in the Agent Copilot configuration.
- Knowledge Source — select the Knowledge Source from which you want to retrieve information.
Once Node
- Add a Once Node after the If Node.
Second Copilot: Knowledge Tile Node
To copy the first Copilot: Knowledge Tile Node and paste it after the On First Time Child Node, do the following:- Click the first Copilot: Knowledge Tile Node and press Cmd + C or Ctrl + C.
- Click the On First Time Child Node and press Cmd + V or Ctrl + V.