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Live Agent has been put in maintenance mode. The product will continue to be maintained in the foreseeable future. Users can continue to fully rely on Live Agent being available. In future releases, only security updates and bug fixes will be provided; no new features will be released.
This report shows detailed conversation metrics within an account. The report lets you easily track trends, such as increases or decreases in the number of conversations, both incoming and outgoing messages, the average response time from agents, the average resolution time for customer issues, and the number of successfully resolved customer requests. To learn more about metrics, refer to Report Metrics.
Live Agent conversations report
You can filter data by date. You can select the time period for measurement from the upper drop-down list. For example, if last 7 days is selected, which is the default, the calculation period extends backward from now for seven days.

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View Reports

To view a report, do the following:
  1. In the Live Agent interface, go to Reports > Conversations.
  2. In the upper-left corner of the Report page, select a time period from the list.
The chart will be updated with the corresponding data related to the selected filter.

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Download Reports

To download a report as a CSV file, click Download Report in the upper-right corner of the report page.

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More information