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Documentation Index

Fetch the complete documentation index at: https://docs.cognigy.com/llms.txt

Use this file to discover all available pages before exploring further.

Live Agent has been put in maintenance mode. The product will continue to be maintained in the foreseeable future. Users can continue to fully rely on Live Agent being available. In future releases, only security updates and bug fixes will be provided; no new features will be released.
This report shows detailed Inbox metrics within an account. The report lets you easily track trends, such as increases or decreases in the number of conversations, both incoming and outgoing messages, the average response time from agents, the average resolution time for customer issues, and the number of successfully resolved customer requests. The Inboxes Report helps optimize communication channels, improve customer satisfaction, and enhance operational efficiency in your organization. To learn more about metrics, refer to Report Metrics.
Live Agent Inbox report

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View Reports

To view a report, do the following:
  1. Open the Live Agent interface.
  2. Go to Reports > Inboxes.
  3. In the upper-left corner of the report page, select a time period from the list.
The chart will be updated with the corresponding data related to the selected filter.

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Download Reports

To download a report as a CSV file, click Download Report in the upper-right corner of the report page.

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More information