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Updated in 4.66 The Agent Copilot Nodes allow users to customize the Agent Copilot workspace by adding HTML, Adaptive Cards, and IFrame content.

Copilot: Adaptive Card Tile

This Node allows you to create and display adaptive cards in your Agent Copilot workspace.

Copilot: HTML Tile

This Node allows you to display customized HTML content in the Agent Copilot workspace.

Copilot: IFrame Tile

This Node allows you to embed external websites directly into the Agent Copilot workspace.

Copilot: Identity Tile

This Node displays and processes customer-specific information directly within the widget of your Agent Copilot workspace.

Copilot: Knowledge Tile

This Node provides potential answers to human agents regarding customer questions.

Copilot: Next Action Tile

This Node determines the appropriate next step or action in a conversation or process based on the user’s input or the current context.

Copilot: Send Data

This Node enables real-time updates of dynamic content to Agent Copilot widgets without reloading the entire widget.

Copilot: Sentiment Tile

This Node performs sentiment analysis on the most recent input and provides insights into the emotional tone of the user.

Copilot: Set Grid

This Node updates the Agent Copilot workspace grid via an API POST request and provides a preview of the grid.

Copilot: Transcript Tile

This Node captures the most recent customer response and displays it on a designated widget in the Agent Copilot workspace.

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Last modified on October 5, 2026