Description
This Node performs sentiment analysis on the most recent input and provides insights into the emotional tone (positive, negative, or neutral) of the last user inputs. This real-time analysis offers immediate feedback to human agents regarding the emotional tone of the customer within the Agent Copilot workspace. For instance, if the sentiment becomes negative during a conversation, the system can promptly alert the human agent to take appropriate action.Prerequisites
- Add a compatible LLM and select the LLM in the Generative AI settings.
Parameters
| Parameter | Type | Description |
|---|---|---|
| Tile ID | CognigyScript | The ID that you created in the Agent Copilot configuration. |
| Sentiment Analysis Input | Select | The number of user inputs that should be analyzed by a model. You can choose whether you want to analyze the last input or the last 10 inputs. |
Use Case
The Copilot: Sentiment Tile Node allows you to analyze a larger part of the conversation, extending beyond the user’s latest message. This Node helps provide a more objective conversation assessment and empowers the management of the customer’s overall impression.