Cognigy.AI Docs

COGNIGY.AI is the Conversational AI Platform focused on the needs of large enterprises to develop, deploy and run Conversational AI’s on any conversational channel.

Given the arising need of voice interfaces as the most natural way of communicating with brands, Cognigy was founded in 2016 by Sascha Poggemann and Phil Heltewig. Our mission: to enable all devices and applications to intelligently communicate with their users via naturally spoken or written dialogue.

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Cognigy.AI features a powerful Localization concept, that allows for customizability combined with content re-use.

The Localization view allows for the configuration of any number of localizations. The system works with fallback layers, meaning that a Locale that has not any content configured, will fallback to another Locale that has.

Using localization in Flows

Localizations act as groupings of specific content and can be applied in Flows by using the Localization drop-down functionality.

When switching Localization, the Flow will change its appearance. "Greyed out" Nodes indicate that they have not been localized yet.

Adding a Locale to a Node

When a different Locale is activated in the Flow (by using the drop-down at the top), individual Flow Nodes can be be overwritten with a specific Locale.

This can be done by click on a specific Node and then selecting Add Localization at the top of a Node. As soon as a localization has been added, the Node will be colored again in the Flow Chat, indicating that a localization has taken place.

Updated 2 months ago

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