Cognigy.AI features a powerful Localization concept, that allows for customizability combined with content re-use.
The Localization view allows for the configuration of any number of localizations. The system works with fallback layers, meaning that a Locale that has not any content configured, will fallback to another Locale that has.
Localizations act as groupings of specific content and can be applied in Flows by using the Localization drop-down functionality.
When switching Localization, the Flow will change its appearance. "Greyed out" Nodes indicate that they have not been localized yet.
When a different Locale is activated in the Flow (by using the drop-down at the top), individual Flow Nodes can be be overwritten with a specific Locale.
This can be done by click on a specific Node and then selecting Add Localization at the top of a Node. As soon as a localization has been added, the Node will be colored again in the Flow Chat, indicating that a localization has taken place.
Updated 2 months ago