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4.42 - Happy New Year ✨

Live Agent Lite / Livechat support ended

Live Agent Lite, also known as Livechat, is an outdated product that is no longer receiving updates or support. As such, all references to this product will be removed in future versions of Cognigy.AI. We strongly recommend upgrading to Cognigy Live Agent, the successor of Live Agent Lite.

Old OData versions deprecated

In Cognigy.AI v4.42.0, we have deprecated our OData interface v2.0 and v2.2. We strongly recommend migrating to OData interface v2.3 as we will remove the other versions in Cognigy.AI v4.43.0.

4.42.1

Cognigy.AI

Released January 19th, 2023

Bugfixes

  • Fixed a bug where Salesforce Handover functionality would sometimes not work properly due to a problem in structured content conversion (e.g. galleries)
  • Fixed a security vulnerability in service-api
  • Fixed a security vulnerability in service-endpoint
  • Fixed a security vulnerability in insights-api (this is an API-server only fix)

4.42.0

Cognigy.AI

Released January 11th, 2023

Improvements

  • Added the opportunity to handle the "user disconnect" event for the RCE handover provider. This event will be handled for supporting endpoints like Webchat with the RCE handover provider.
  • Extended the "Handover to Agent" Flow Node with the capability to pass "additional category IDs" to RingCentral Engage
  • Added the api-ban service to block calls from prohibited IP addresses
  • Added a warning when a Transfer Node is called from the Interaction Panel
  • Added the capability to receive conversationcounter via Open API for the voiceGateway2 channel
  • Improved the Set Session Config Node by adding advanced configuration for Azure TTS and STT

Bugfixes

  • Removed the required reloading of a page with lexicon attachments after switching locales
  • Fixed the service-resources error when the service is shut down in the 3rd Runtime entry
  • Fixed the incorrect number of handover requests in Insights
  • Fixed the behavior of the Set Session Config Node, and its values are now correctly updated
  • Fixed the issue with the Play Node crashing when configuring the Set Activity Parameters

Cognigy Insights

Released January 11th, 2023

Improvements

Bugfixes

  • Removed restrictions on displaying a limited number of agents in the Agent drop-down list in the upper-left corner of the Insights interface
  • Removed restrictions on displaying a limited number of flows in the Flow drop-down list on the Transcript Explorer page

Cognigy Live Agent

Released January 11th, 2023

Bugfixes

  • Fixed time codes overlapping conversation messages in the Previous Conversations menu
  • Added a customer name in the conversation transcript sent by email

Cognigy Voice Gateway

Released January 11th, 2023

Improvements

  • Added the api-ban service to block calls from prohibited IP addresses
  • Added a warning when a Transfer Node is called from the Interaction Panel
  • Added the capability to receive conversationcounter via Open API for the voiceGateway2 channel
  • Improved the Set Session Config Node by adding advanced configuration for Azure TTS and STT

Bugfixes

  • Fixed the behavior of the Set Session Config Node, and its values are now correctly updated
  • Fixed the issue with the Play Node crashing when configuring the Set Activity Parameters

Webchat Widget

You can find the release notes for our Webchat Widget on Github as usual. The latest release of our Webchat Widget at the time of releasing all other Cognigy products is v2.46.0.

Infrastructure (AI + IN)

Horizontal Pod Autoscaling

We have introduced additional HPA objects for additional microservices. Please don't use them in production, yet.