4.42 - Happy New Year ✨¶
Live Agent Lite / Livechat support ended
Live Agent Lite, also known as Livechat, is an outdated product that is no longer receiving updates or support. As such, all references to this product will be removed in future versions of Cognigy.AI. We strongly recommend upgrading to Cognigy Live Agent, the successor of Live Agent Lite.
Old OData versions deprecated
In Cognigy.AI v4.42.0, we have deprecated our OData interface v2.0 and v2.2. We strongly recommend migrating to OData interface v2.3 as we will remove the other versions in Cognigy.AI v4.48.0.
4.42.1¶
Cognigy.AI¶
Released January 19th, 2023
Bugfixes¶
- Fixed a bug where Salesforce Handover functionality would sometimes not work properly due to a problem in structured content conversion (e.g. galleries)
- Fixed a security vulnerability in service-api
- Fixed a security vulnerability in service-endpoint
- Fixed a security vulnerability in insights-api (this is an API-server only fix)
4.42.0¶
Cognigy.AI¶
Released January 11th, 2023
Improvements¶
- Added the opportunity to handle the "user disconnect" event for the RCE handover provider. This event will be handled for supporting endpoints like Webchat with the RCE handover provider.
- Extended the "Handover to Agent" Flow Node with the capability to pass "additional category IDs" to RingCentral Engage
- Added the
api-ban
service to block calls from prohibited IP addresses - Added a warning when a Transfer Node is called from the Interaction Panel
- Added the capability to receive
conversationcounter
via Open API for thevoice-gateway2
channel - Improved the Set Session Config Node by adding advanced configuration for Azure TTS and STT
Bugfixes¶
- Removed the required reloading of a page with lexicon attachments after switching locales
- Fixed the service-resources error when the service is shut down in the 3rd Runtime entry
- Fixed the incorrect number of handover requests in Insights
- Fixed the behavior of the Set Session Config Node, and its values are now correctly updated
- Fixed the issue with the Play Node crashing when configuring the Set Activity Parameters
Cognigy Insights¶
Released January 11th, 2023
Improvements¶
- Added a Data Expiration indicator in the upper-right corner of the Insights interface
Bugfixes¶
- Removed restrictions on displaying a limited number of agents in the Agent drop-down list in the upper-left corner of the Insights interface
- Removed restrictions on displaying a limited number of flows in the Flow drop-down list on the Transcript Explorer page
Cognigy Live Agent¶
Released January 11th, 2023
Bugfixes¶
- Fixed time codes overlapping conversation messages in the Previous Conversations menu
- Added a customer name in the conversation transcript sent by email
Cognigy Voice Gateway¶
Released January 11th, 2023
Improvements¶
- Added the
api-ban
service to block calls from prohibited IP addresses - Added a warning when a Transfer Node is called from the Interaction Panel
- Added the capability to receive
conversationcounter
via Open API for thevoice-gateway2
channel - Improved the Set Session Config Node by adding advanced configuration for Azure TTS and STT
Bugfixes¶
- Fixed the behavior of the Set Session Config Node, and its values are now correctly updated
- Fixed the issue with the Play Node crashing when configuring the Set Activity Parameters
Webchat Widget¶
You can find the release notes for Webchat Widget on GitHub as usual. The latest release of our Webchat Widget at the time of releasing all other Cognigy products is v2.46.0.
Infrastructure (AI + IN)¶
Horizontal Pod Autoscaling¶
We have introduced additional HPA objects for additional microservices. Don't use them in production, yet.