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Cognigy Insights


Released July 7th, 2022


  • Fixed a bug where Odata would double stringify already stringified content and produce wrong JSON
  • Fixed a bug where the top part of the filters sidebar was blocked after the Notification disappeared


Released June 23rd, 2022


  • Improved by adding Endpoint column to Transcript Explorer


Released June 7th, 2022


  • Improved by fixing the Analytics API openapi documentation which was unclear and cannot get the request to work. changed handoverEscalations to number


  • Fixed a bug where the locale options in global filters of insights repeated twice, because they contained both locale name and nluLanguage
  • Fixed a bug where analytics sessions used to use always hardcoded new Date() instead of incoming timestamp


Released May 24th, 2022


  • Improved by adding necessary and missing indices on analytics and sessions collections so that the initial load of Quantitative Queries are covered. Reduces the count totalDocsExamined to 0 by only scanning the indexed Keys
  • Improved by adding distinct color to the agent messages


  • Fixed a bug where conversation records(input) would miss the analytics database because of invalid field names that start with $
  • Fixed a visualization problem of "switched Flow" messages in the Transcript Explorer


Released May 10th, 2022


  • Fixed a bug where Message Explorer had 2 scroll bars which caused to invalid infinite loader behavior


Released May 2nd, 2022


  • Improved by adding an endpoint for deleting analytics records for an organization
  • Improved by fixing accessibility issues in step explorer
  • Improved by reducing the dashboard UI response time by replacing SVG based charts with canvas-based charts
  • Improved by adding pagination in the Step Explorer to support complex step graphs


  • Fixed a bug where number reports with "Amount" types show non-integer values
  • Fixed a bug when a transcript list had a loading issue after filters/agent change


Released April 12th, 2022

This release does not contain any fixes or improvements.


Released March 28th, 2022


  • Improved by indicating Flow switches in the expert mode of Transcript Explorer


  • Fixed a bug where data are not loaded in Step Explorer
  • Fixed a bug where Step Explorer mistakenly does not display a newly tracked steps, if there is already a cached version of today’s report
  • Fixed a bug where Contact Profiles are not displayed correctly in the Transcript Explorer