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Request Rating


This Node prompts end users to give feedback or rate their conversation experience using a rating widget in the chat. The Node is commonly used at the end of a Flow to collect final feedback from conversations with either virtual or human agents. This Node is compatible with Cognigy Webchat.

You can customize a rating widget in the Webchat Endpoint by doing the following:

  1. Open the Cognigy.AI interface.
  2. Go to Deploy > Endpoints and select your configured Webchat Endpoint.
  3. Open the Conversation Rating Settings field.
  4. Configure the Rating settings as described in the Deploy Webchat Endpoint documentation.
  5. Click Save.
Webchat Rating Widget

Once the end user provides a rating, the rating value is stored as a variable in the Analytics database.

To track how the rating changed during a user session, use Cognigy Insights. On the Transcript Explorer page, examine the transcript details to see the final rating for the session. Also, explore the Overview and Engagement dashboards to assess trends in positive ratings for your Agent.


Parameter Description
Rating Title Define a custom title for the rating request dialog.
Rating Comment Text Define a custom comment text for the rating request dialog.

Comparison of Rating Nodes

The table shows use cases for Set Rating and Request Rating Nodes. These cases are divided into steps.

Set Rating Node
Request Rating Node
1. A customer interacts with the virtual agent to inquire about product specifications. 1. A customer completes a troubleshooting session with the virtual agent.
2. The virtual agent successfully provides the required product information. 2. The virtual agent prompts the customer to provide feedback on their experience.
3. The Set Rating Node assigns a predefined rating score (1) to the customer's session based on the positive interaction. The customer doesn't see any rating prompt during the conversation. 3. The customer rates their experience with the virtual agent by using the Thumbs-up and Thumbs-down icons.
4. The chosen rating is recorded and stored for analysis. 4. The chosen rating is recorded and stored for analysis.

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