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Reports are analytic dashboards for supervisors and managers in Live Agent. These reports offer real-time insights into the performance and activities of agents and teams, allowing for the monitoring and evaluation of interactions with customers, facilitating quick adjustments, and driving improvements in customer support processes.

Only users with Administrator or Supervisor roles have access to the reports.

Depending on your role, the following reports will be available:

View Reports

To view the reports, do the following:

  1. Go to Live Agent.
  2. In the left-side menu, click Reports.

More information