Reports¶
Reports are analytic dashboards for supervisors and managers in Live Agent. These reports offer real-time insights into the performance and activities of agents and teams, allowing for the monitoring and evaluation of interactions with customers, facilitating quick adjustments, and driving improvements in customer support processes.
Only users with Administrator
or Supervisor
roles have access to the reports.
Depending on your role, the following reports will be available:
View Reports¶
To view the reports, select Reports in the left-side menu of the Live Agent interface.