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4.30

Important announcement

With release v4.30.0, we have officially marked our Kubernetes repository as deprecated. If you are an on-premise customer and you are running Cognigy.AI/Cognigy Insights yourself, have a look at our Helm Chart, which we have crafted for Cognigy.AI/Cognigy Insights! Our Kubernetes repository will still receive updates until 31st December 2022.

4.30.0

Cognigy.AI

Released July 18th, 2022

Features

WhatsApp Cloud API endpoint

This release of Cognigy.AI contains the new WhatsApp Cloud API endpoint, which allows Cognigy customers to seamlessly deploy their virtual agents on WhatsApp.

Improvements

  • Improved by updating the Webchat Widget to version 2.41.2
  • Improved by adding the possibility to delete orgs using the UI through a multi-step process
  • Send the channel type to Live Agent
  • Improved Live Agent synergy by adding an additional step to Agent Creation Wizard
  • Improved by upgrading the Helmet package version, so it includes the security header "Content-Security-Policy"
  • Improved UX of the Management-UI for managing multi-org users
  • Improved UX of Logs page by adding reverse infinite scroll for log entries
  • Improved UX by preserving resource selection in Run Playbook Dialog across Agent routes
  • Improved UX by hiding the override snapshot connections toggle when no snapshot is selected

Bugfixes

  • Fixed a bug where:
  • A "Submit" button was attached to the handover accepted message in MS Teams
  • The handover accepted message was not displayed to slack users
  • Handover to Meta Messenger is only done if a cancel button was added
  • The handover accepted message was not displayed to WhatsApp and Meta Messenger if no cancel button was added
  • Fixed security vulnerabilities in service-endpoint, service-handover, service-alexa-management and service-webchat
  • Fixed a bug where notify and inject transformers should be able to log info, debug and error logs
  • Fixed a bug where deleting the user from Cognigy.AI will also delete the user from LiveAgent
  • Fixed a bug where the openAPI document connections API needed to be corrected
  • Fixed a bug where handover settings and transformer error notifications used to show wrong title
  • Fixed a bug where error message was not displayed when lexicon slot is more than 30 characters
  • Fixed a bug where Optional Question nodes using the "Stop Flow execution after Answer" setting would cause an error
  • Fixed a bug where the understood property would be incorrect after using executeFlow or Go To

Cognigy Insights

Released July 18th, 2022

Improvements

  • Improved by adding dropdown to Transcript Explorer with options to create a Playbook and redirect to the Playbook editor in Cognigy AI

Bugfixes

  • Fixed a bug: Remove default timezone warning
  • Fixed a bug: Fixed webpack config

Cognigy Live Agent

Released July 18th, 2022

Improvements

  • Add Cognigy.AI channel to the conversation information section and also add the possibility to filter conversations based on this field

Bugfixes

  • Fixed a bug where the Cognigy user profile in the conversation was emptied while receiving new incoming messages into the conversation