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4.57

Removal of Google Actions Endpoint

Due to the sunset of Google Conversational Actions on June 13, 2023, our Google Actions Endpoint will be removed in the near future. Consequently, the Endpoint will become unavailable.

Compatibility Matrix

We developed a version compatibility matrix for the Cognigy products. This matrix outlines the compatibility of Cognigy product versions with Cognigy infrastructure components, such as Kubernetes, MongoDB, and Redis.

4.57.1

Cognigy Insights

Released August 18th, 2023

Bugfixes

  • Fixed the issue where bar charts were sorted in an ascending order on the dashboards
  • Fixed the issue where forbidden characters in a object key such as a dot('.') would cause MongoDB to result in an error while inserting analytics records

4.57.0

Cognigy.AI

Released August 9th, 2023

Improvements

  • Added the following Voice Gateway Events that can be managed within a Flow:
    • TRANSFER_REFER_SUCCESS
    • TRANSFER_REFER_ERROR
    • TRANSFER_DIAL_SUCCESS
    • TRANSFER_DIAL_ERROR
    • USER_BUSY
  • Added the Set Copilot Grid Node for changing the AI Copilot Workspace layout in the Copilot flow dynamically
  • Provided the detailed OpenAPI description related to the AgentAssistConfig resource

Bugfixes

  • Fixed the issue where the old MS Endpoints did not have any value for the access Scope in the UI
  • Fixed the issue where the member list page did not display more than 25 members in the agent
  • Fixed the issue where uploading packages with LLM connections resulted in having more than one default LLM
  • Fixed the issue where Snapshot and Package creation were broken from adaptive cards playbook assertion

Cognigy Insights

Released August 9th, 2023

Improvements

  • Improved reporting. Now Insights provides all data in a CSV report instead of limited dashboard values

Bugfixes

  • Fixed the issue where data from the Input Transformer wasn't shown in the Transcript Explorer of Insights
  • Fixed the issue where LiveAgent Escalations OData feed returns an error in Excel
  • Fixed the issue where data could be lost under high-load conditions due to message acknowledgment occurring before saving into the databasee
  • Fixed the issue where the RabbitMQ channel connection gets broken

Cognigy Live Agent

Released August 9th, 2023

Improvements

  • Implemented the Consider Conversation Count setting as a new strategy to identify the most suitable agent for the assignment
  • Extended the Audit Logs by showing detailed information on CRUD operations for Teams, Inboxes, and Automation Rules
  • Added the capability for the Labels to be scoped for Inbox, Team, or Account

Bugfixes

  • Fixed the issue where a user with only the agent role could not mention other agents in private notes
  • Fixed the issue where Power BI or Excel returned errors when the ID field was too big for conversations

Agent Assist Workspace

Released August 9th, 2023

Improvements

  • Added the Set Agent Assist Grid Node to change the Agent Assist Workspace layout dynamically in the Agent Assist flow

Bugfixes

  • Fixed the issue where tile components were not showing a scrollbar when the content was overflowing

Cognigy Voice Gateway

Released August 9th, 2023

Features

  • Published the Custom Speech Example repository on GitHub
  • Added the Outbound Call Routing feature that allows you to select a carrier (SIP trunk) for outbound calls and configure specific rules for call routing

Bugfixes

  • Fix the issue with broken cached audio files after enabling TTS trimming
  • Fixed the issue with the special character * that causes the barge-in to be always enabled

Infrastructure

The version compatibility matrix was updated for the following Cognigy products: