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4.43 - Happy National Pie Day 🥧

New updates, fresh out of the oven - our release is hot and ready to serve!

4.43.1

Cognigy Insights

Released January 25th, 2023

Bugfixes

  • Fixed an issue in the Transcript Explorer were input data would not be displayed properly

Cognigy Live Agent

Released January 25th, 2023

Bugfixes

  • Fixed the issue where the Helm Chart OData service configmap pointed to the wrong values for the PostgreSQL dependency API, which caused an error while upgrading to version 4.43.0

4.43.0

Cognigy.AI

Released January 23th, 2023

Features

  • Once an Intent is found with high confidence, the mapping between it and its child Intents may still be ambiguous. The Intent Mapping Priority functionality allows users to specify whether it should be more likely that the parent or child Intent is predicted.

Bugfixes

  • Fixed the issue in the Cognigy NLP scoring microservices, where compute-intensive tasks in specific API calls would block the health check server from responding to the Kubernetes livenessProbe. That would lead to container restarts
  • Fixed the issue in reading profile while sending a message to the RCE handover provider with the "Forward Only Handover Conversations" toggle in handover provider settings is turned off
  • Fixed the issue when data was not returned during the reconfirmation process of a Question Node, if no negative word was used and the Skip if Answer in Input setting was enabled
  • Fixed the date format from month/day/year to day/month/year for the Polish locale
  • Fixed the mismatch between the First/Last Name fields for contact attachments and the ones defined in the code structure

Cognigy Insights

Released January 23th, 2023

Improvements

  • Added WhatsApp attachments in the chat for Transcript Explorer and Message Explorer
  • Added the Goals filter in the Additional filters section for Transcript Explorer

Bugfixes

  • Fixed the inconsistent results while using a different set of filters in Transcript Explorer

Cognigy Live Agent

Released January 23th, 2023

Improvements

  • Added an opportunity to preview a message with raw data in the chat

Bugfixes

  • Fixed the issue related to the second handover between bot and human agent in a single chat session
  • Removed the empty Goals field from the Edit Contact menu when the contact is updated
  • Fixed the display of First Name and Last Name in the Contact Details attachment sent from WhatsApp to the Live Agent chat

Cognigy Voice Gateway

Released January 23th, 2023

Improvements

  • Added a voice warning message for Interaction Panel Calls when using a Transfer Node

Bugfixes

  • Fixed non-functioning automatic translation in the VoiceGateway Channel
  • Fixed the Barge-in Config Node behavior that caused interruption during a call

Webchat Widget

You can find the release notes for our Webchat Widget on Github as usual. The latest release of our Webchat Widget at the time of releasing all other Cognigy products is v2.47.0.