4.60

Removal of Twilio Autopilot Endpoint

Due to the sunset of Twilio Autopilot on August 25, 2023, our Twilio Autopilot Endpoint will be removed in the near future. Consequently, the Endpoint will become unavailable.

Cognigy NLU: from V1 to V2

Starting from release 4.60.0, we will only provide bug fixes for the old NLP services if they are critical. The old NLP services will be fully deprecated with release 4.64.0, at which point all on-premises customers should have migrated. After the 4.64.0 release, the old NLP services will no longer be available. To migrate to the new version, refer to the Cognigy NLU: from V1 to V2 guide.

4.60.1

Cognigy.AI

Released September 25^th, 2023

Improvements

• Increased the default active deadline time for all Knowledge AI task jobs

Cognigy Live Agent

Released September 25^th, 2023

Bugfixes

• Removed the feature flag hiding the Skills page

Cognigy Voice Gateway

Released September 29^th, 2023

Improvements

• Improved the PAD_CRYPTO option, allowing you to define padding at the Carrier level instead of at system-wide level

Bugfixes

• Fixed the issue where the retrieved data on Phone Number Details page was incorrect

4.60.0

Cognigy.AI

Released September 19^th, 2023

Features

• Added Plug-and-Play Widgets to improve the Agent Assist Workspace Experience with Next Action Assist, Sentiment Assist, Transcript Assist and Identity Assist

Improvements

• Added the Stream to Output option in the Storage & Streaming Options section of the LLM Prompt Node
• Added the Bandwidth Endpoint
• Added the Error Handling section to the Search Extract Output Node
• Added the opportunity to configure whether extensive data payloads will be stored in Analytics
• Improved by showing the Knowledge Source failures in the list instead of just deleting them
• Improved by removing the certainty property from the topK objects returned in Knowledge Search
• Increased chunk limit default size from 500 to 1000
• Improved by making the Snapshot up and download logic more reliable
• Added the No Answer Voice Gateway event
• Added Call Event Handling as a section to the VG Endpoint, enabling the addition of actions to any Call event

Bugfixes

• Fixed the issue where saved changes in a chunk are not rendered if a user clicks the Add Chunk button while editing an existing one
• Fixed the issue where the vertical alignment was broken in Knowledge Source list rows
• Fixed the issue where an empty place remains after removing several empty chunks

Cognigy Insights

Released September 19^th, 2023

Improvements

• Implemented the Bandwidth Endpoint and displayed messages in the Transcript Explorer for the Endpoint, including the Endpoint logo

Bugfixes

• Fixed the issue where Live Agents and Voice Gateway data were not being deleted because of a missing index on the expiresAt field

Cognigy Live Agent

Released September 19^th, 2023

Features

• Added support for skill and language-based routing

Agent Assist Workspace

Released September 19^th, 2023

Bugfixes

• Fixed the issue where the postback action payload was not sending the form input values instead of the button

Cognigy Voice Gateway

Released September 19^th, 2023

Features

• Implemented the ability to include multiple STT/TTS speech credentials and set up a fallback option for cases when the default one fails
• Added Microsoft Azure as a storage option for call recordings
• Added Google Cloud as a storage option for call recordings
• Added the Delete Recorded File button to delete the recording from the remote storage

Bugfixes

• Fixed the issue where an incorrect application was displayed in Phone Number Details
• Fixed the issue where, the Add New Phone Number form for Admin and Service Provider user roles, selecting an account resulted in the Carrier list displaying all carriers
• Fixed the issue where the minimum barge-in words configured in the activity parameters did not take priority
• Fixed the issue where the Recent Calls page was breaking when call recording was present, and a custom speech provider was used to highlight the STT event
• Fixed the issue where the alternative languages configuration was breaking the barge-in feature
• Fixed the issue where barge-in was breaking when no hints were applied using Microsoft Azure

Webchat Widget

You can find the release notes for our Webchat Widget on Github as usual. The latest release of our Webchat Widget at the time of releasing all other Cognigy products is v2.56.0.

Infrastructure

Cognigy.AI + Insights

This release of Cognigy.AI brings the following changes to the Cognigy.AI cluster:

• cron-nfs-cleanup — a new cron job that cleans up old prepared snapshots every hour from the NFS. If necessary, append the following securityContext configuration for serviceApi in the values.yaml.

  serviceApi:
    securityContext:
      fsGroup: 2000 (This value needs to be adjusted according to your infrastructure)
  

• cognigy-oauth-client-secret — a new secret relevant to the Cognigy UI login.

Starting from this release, you need to follow the rollback instructions below if you want to revert Cognigy.AI to a version older than 4.60:

• Connect to the MongoDB instance running in your cluster and execute the rollback DB script:

  kubectl exec -it -n mongodb mongodb-0 -- bash
  mongo -u $MONGODB_ROOT_USER -p $MONGODB_ROOT_PASSWORD --authenticationDatabase admin
  
  use service-api;
  db.oauthclients.deleteOne({"id":"cognigy-ui"}); 
  

• Execute the Helm Chart rollback.

Cognigy NLU: from V1 to V2

For on-premise Cognigy v4.60 or later, migrating from NLU V1 to NLU V2 is necessary. We have enhanced NLP services for scalability, security, and reliability by dividing them into smaller, independently scalable components. To migrate to the new version, refer to the Cognigy NLU: from V1 to V2 guide.

Version Compatibility Matrix

The version compatibility matrix was updated for the following Cognigy products:

• Cognigy.AI and Insights
• Live Agent
• Agent Assist Workspace
• Cognigy Voice Gateway