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Endpoint Reference

Cognigy.AI includes many pre-built Endpoints that you can configure.

Cognigy Endpoints

The following Endpoints are specific to the Cognigy.AI platform:

  • webchat Cognigy Webchat

    An open-source web-based chat widget that can be embedded on any website. You can use either the Webchat v3 Endpoint or the Webchat v2 Endpoint.

  • voice-gateway Cognigy Voice Gateway

    Lets you connect to SIP interfaces, so your AI Agent can be connected to the phone network.

  • voice-copilot Cognigy Voice Copilot

    Used for integration between call centers and AI Copilot for voice use cases.

Generic Endpoints

The following Endpoints are provided for custom integrations:

  • rest REST

    Connect to a Cognigy Flow directly through a REST interface.

  • socket Socket

    Connect to a Cognigy Flow directly through a socket client.

  • webhook Webhook

    Expose Cognigy Flows via Webhook.

Third-Party Endpoints

The following Endpoints provide integrations with third-party products:

  • alexa Amazon Alexa

    Connect Cognigy.AI to Amazon's voice AI devices like Echo, Echo Dot, and Echo Show.

  • lex Amazon Lex (Beta)

    Connect your Amazon Lex bots to Cognigy.AI via a Lambda function.

  • avaya Avaya CPaaS

    Connect your Cognigy.AI resources to an Avaya CPaaS phone number.

  • azure Azure Bot Services

    Connect your AI Agent to all Azure Bot Service channels.

  • bandwidth Bandwidth

    Connect your AI Agent to the Bandwidth communications platform.

  • dialogflow Dialogflow

    Connect Cognigy Flows to all channels supported by Dialogflow.

  • messenger Facebook (Meta) Messenger

    Integrate with Facebook's messaging app and platform.

  • genesys Genesys

    Connect to Genesys Cloud CX using the Genesys Bot Connector.

  • intercom Intercom

    Connect with the Intercom live chat platform.

  • line LINE Messenger

    Integrate with the popular LINE messaging and voice app.

  • teams Microsoft Teams

    Integrate your AI Agent with Microsoft Teams.

  • cxone NICE CXone

    Connect AI Agents to the NICE CXone platform.

  • ringcentral RingCentral Engage

    Customer engagement with built-in live chat and multichannel support.

  • slack Slack

    Integrate with Slack for communication and collaboration.

  • sunshine Sunshine Conversations

    Connect to multiple channels via Zendesk Sunshine Conversations.

  • twilio-voice Twilio

    Connect to Twilio to handle voice interactions.

  • twilio-sms Twilio SMS

    Connect to Twilio to handle chat interactions via SMS and WhatsApp.

  • Userlike

    Integrate with the Userlike live-chat platform.

  • whatsapp WhatsApp

    Connect Cognigy resources to WhatsApp via the Meta Developer Dashboard.

  • workplace Workplace by Facebook (Meta)

    Integrate with Workplace by Facebook.

  • 8x8 8x8

    Connect your AI Agent to the 8x8 platform.

  • Zoom Zoom

    Connect your AI Agent to the Zoom Contact Center platform.