Endpoint Reference¶
The platform includes many pre-built Endpoints that can be configured in a couple of steps.
Cognigy Endpoints¶
The following Endpoints are specific to the Cognigy.AI platform:
| Cognigy Endpoint | Description |
|---|---|
| Cognigy Voice Copilot | Used for integration between call centers and Agent Copilot for voice use cases. |
| Cognigy Voice Gateway | Lets you connect to SIP interfaces, which means that your AI Agent can be connected to the phone network. |
| Cognigy Webchat | An open-source web-based chat widget that can be embedded on any website. |
Generic Endpoints¶
The following Endpoints are provided for custom integrations:
| Generic Endpoint | Description |
|---|---|
| REST | The REST Endpoint lets you connect to a Cognigy Flow directly through a REST interface. |
| Socket | The Socket Endpoint lets you connect to a Cognigy Flow directly through a socket client. |
| Webhook | The Webhook Endpoint lets you expose Cognigy Flows via Webhook. |
Third-Party Endpoints¶
The following Endpoints provide integrations with third-party products:
| Third-party Endpoint | Description |
|---|---|
| 8x8 | The 8x8 Endpoint allows connecting AI Agent to the 8x8 platform. |
| Amazon Alexa | Alexa is Amazon's Virtual Assistant voice AI device. The Endpoint supports all of the devices, such as the Echo, Echo Dot, and Echo Show. |
| Amazon Lex (Beta) | The Amazon Lex Endpoint allows you to connect your Amazon Lex bots with Cognigy.AI. This is achieved by using a Lambda function with your Lex bots. |
| Avaya CPaaS | Using the Avaya CPaaS Endpoint you're able to connect your Cognigy.AI resources to your Avaya CPaaS phone number. |
| Azure Bot Services | The Azure Bot Services Endpoint allows you to connect your AI Agent to all Azure Bot Service channels. |
| Bandwidth | The Bandwidth allows connecting AI Agent to the Bandwidth provider. |
| Dialogflow | DialogFlow is Google's Natural Language Understanding framework. By configuring a DialogFlow Endpoint, you can connect your Flow to all channels that are supported by DialogFlow. |
| Facebook (Meta) Messenger | Messenger is Facebook's messaging app and platform. |
| Genesys | The Genesys Endpoint allows connecting AI Agent to the Genesys Cloud CX platform using a Genesys Bot Connector. |
| Intercom | Intercom is a live chat suite. |
| LINE Messenger | Line is a popular messaging and voice call app. |
| Microsoft Teams | Microsoft Teams is a popular communication and collaboration platform. |
| NICE CXone | The NICE CXone Endpoint connects AI Agents to the NICE CXone platform. |
| RingCentral Engage | RingCentral Engage is a customer engagement platform with built-in support for many channels and live-chat capabilities. |
| Slack | Slack is a popular communication and collaboration platform. |
| Sunshine Conversations | Sunshine Conversations is part of Zendesk and helps connect to another set of channels. |
| Twilio | Twilio is a popular cloud communications platform. The Twilio Endpoint lets you connect Flows to Twilio Programmable Voice. |
| Twilio SMS | Twilio is a popular cloud communications platform. The Twilio SMS Endpoint lets you connect Flows to Twilio Programmable SMS. |
| Userlike | Userlike is a popular live-chat platform. |
| Using the WhatsApp Endpoint integration enables you to connect your Cognigy resources to the WhatsApp Cloud API access via Facebook (Meta) Developer Dashboard. | |
| Workplace by Facebook (Meta) | Using the Workplace by Facebook Endpoint integration enables you to connect your Cognigy resources to the Workplace channel. |
| Zoom | Using the Zoom Contact Center Endpoint integration enables you to connect your AI Agents to the Zoom Contact Center platform. |