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Endpoint Reference

The platform includes many pre-built Endpoints that can be configured in a couple of steps.

Cognigy Endpoints

The following Endpoints are specific to the Cognigy.AI platform:

Cognigy Endpoint Description
Cognigy Voice Copilot Used for integration between call centers and AI Copilot for voice use cases.
Cognigy Voice Gateway Lets you connect to SIP interfaces, which means that your virtual agent can be connected to the phone network.
Cognigy Webchat An open-source web-based chat widget that can be embedded on any website.

Generic Endpoints

The following Endpoints are provided for custom integrations:

Generic Endpoint Description
REST The REST Endpoint lets you connect to a Cognigy Flow directly through a REST interface.
Socket The Socket Endpoint lets you connect to a Cognigy Flow directly through a socket client.
Webhook The Webhook Endpoint lets you expose Cognigy Flows via Webhook.

Third-Party Endpoints

The following Endpoints provide integrations with third-party products:

Third-party Endpoint Description
Amazon Alexa Alexa is Amazon's Virtual Assistant voice AI device. The Endpoint supports all of the devices, such as the Echo, Echo Dot, and Echo Show.
Amazon Lex (Beta) The Amazon Lex Endpoint allows you to connect your Amazon Lex bots with Cognigy.AI. This is achieved by using a Lambda function with your Lex bots.
Avaya CPaaS Using the Avaya CPaaS Endpoint you're able to connect your Cognigy.AI resources to your Avaya CPaaS phone number.
Azure Bot Services The Azure Bot Services Endpoint allows you to connect your virtual agent to all Azure Bot Service channels.
Bandwidth The Bandwidth allows connecting virtual agent to the Bandwidth provider.
Dialogflow DialogFlow is Google's Natural Language Understanding framework. By configuring a DialogFlow Endpoint, you can connect your Flow to all channels that are supported by DialogFlow.
Facebook (Meta) Messenger Messenger is Facebook's messaging app and platform.
Genesys The Genesys Endpoint allows connecting virtual agent to the Genesys Cloud CX platform using a Genesys Bot Connector.
Intercom Intercom is a live chat suite.
LINE Messenger Line is a popular messaging and voice call app.
Microsoft Teams Microsoft Teams is a popular communication and collaboration platform.
RingCentral Engage RingCentral Engage is a customer engagement platform with built-in support for many channels and live-chat capabilities.
Slack Slack is a popular communication and collaboration platform.
Sunshine Conversations Sunshine Conversations is part of Zendesk and helps connect to another set of channels.
Twilio Twilio is a popular cloud communications platform. The Twilio Endpoint lets you connect Flows to Twilio Programmable Voice.
Twilio SMS Twilio is a popular cloud communications platform. The Twilio SMS Endpoint lets you connect Flows to Twilio Programmable SMS.
Userlike Userlike is a popular live-chat platform.
WhatsApp Using the WhatsApp Endpoint integration enables you to connect your Cognigy resources to the WhatsApp Cloud API access via Facebook (Meta) Developer Dashboard.
Workplace by Facebook (Meta) Using the Workplace by Facebook Endpoint integration enables you to connect your Cognigy resources to the Workplace channel.
8x8 The 8x8 Endpoint allows connecting virtual agent to the 8x8 platform.