Endpoint Reference¶
Cognigy.AI includes many pre-built Endpoints that you can configure.
Cognigy Endpoints¶
The following Endpoints are specific to the Cognigy.AI platform:
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An open-source web-based chat widget that can be embedded on any website. You can use either the Webchat v3 Endpoint or the Webchat v2 Endpoint.
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Lets you connect to SIP interfaces, so your AI Agent can be connected to the phone network.
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Used for integration between call centers and AI Copilot for voice use cases.
Generic Endpoints¶
The following Endpoints are provided for custom integrations:
Third-Party Endpoints¶
The following Endpoints provide integrations with third-party products:
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Connect Cognigy.AI to Amazon's voice AI devices like Echo, Echo Dot, and Echo Show.
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Connect your Amazon Lex bots to Cognigy.AI via a Lambda function.
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Connect your Cognigy.AI resources to an Avaya CPaaS phone number.
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Connect your AI Agent to all Azure Bot Service channels.
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Connect your AI Agent to the Bandwidth communications platform.
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Connect Cognigy Flows to all channels supported by Dialogflow.
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Integrate with Facebook's messaging app and platform.
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Connect to Genesys Cloud CX using the Genesys Bot Connector.
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Connect with the Intercom live chat platform.
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Integrate with the popular LINE messaging and voice app.
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Integrate your AI Agent with Microsoft Teams.
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Connect AI Agents to the NICE CXone platform.
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Customer engagement with built-in live chat and multichannel support.
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Integrate with Slack for communication and collaboration.
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Connect to multiple channels via Zendesk Sunshine Conversations.
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Connect to Twilio to handle voice interactions.
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Connect to Twilio to handle chat interactions via SMS and WhatsApp.
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Integrate with the Userlike live-chat platform.
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Connect Cognigy resources to WhatsApp via the Meta Developer Dashboard.
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Integrate with Workplace by Facebook.
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Connect your AI Agent to the 8x8 platform.
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Connect your AI Agent to the Zoom Contact Center platform.