4.69¶
DNS Name Change Required
With the 4.71 release, DNS names for AI Copilot will change. If you have an on-premises installation, refer to the migration guide.
Warning
In release 4.69.0, the order
property of the chunks in the topK search result is deprecated when utilizing the Search Extract Output Node.
Removal of text-davinci-003 by OpenAI
Due to the sunset of the text-davinci-003 model by OpenAI on January 4, 2024, this model will no longer be available in Cognigy.AI.
Weaviate Upgrade to v1.22.5
Starting with Cognigy.AI release 4.68.0, Weaviate v1.19.0 will no longer be supported. If you have a Cognigy on-premises installation and are utilizing the Knowledge AI features, upgrade Weaviate to v1.22.5. For a smooth upgrade, refer to the guide.
4.69.1¶
Cognigy Live Agent¶
Released February 13th, 2024
Bugfixes¶
- Fixed the issue causing handover failures when a Question Node is present in the Flow
Cognigy Voice Gateway¶
Released February 15th, 2024
Bugfixes¶
- Fixed the issue where outbound calls transferred via
REFER
did not include the custom headers
4.69.0¶
Cognigy.AI¶
Released February 6th, 2024
Improvements¶
- Introduced new global roles, specifically designed for support purposes. These roles are:
fullSupportUser
,basicSupportUser
,projectAssigner
- Improved by displaying a spinner in the UI while Knowledge Store deletion is in progress
- Improved by displaying a spinner in the UI while Knowledge Source deletion or disabling is in progress
- Added the option to set a custom background for the AI Copilot Workspace via the Copilot: Set Grid Node
- Removed the
order
property from the topK results returned in Knowledge Search - Improved the performance of Knowledge Chunk insertion and deletion operations
- Introduced new voices from Microsoft Azure and Elevenlabs speech providers
Bugfixes¶
- Fixed the issue where some error messages are ignored in Kibana
- Fixed the issue where a couple of translations are missing in the Date Picker Node
- Fixed the issue where the bot was not answering for few minutes after deleting an active Snapshot and starting a new conversation
- Fixed the issue where texts are not wrapped properly in the Interaction Panel
- Fixed the issue where trainer records are not displayed for texts when the Flow executes through the Go To or Execute Flow Nodes with no Intent mapping
- Fixed the issue by adding missing locale-specific Yes/No confirmation static words
- Fixed the issue where Fetching Intent Trainer Record failed due to duplicate records awaiting deletion
- Fixed the issue where the AI Agent stops responding after deleting an active snapshot and starting a new chat
- Fixed the issue where text in Interaction Panels didn't wrap correctly. We made sure that text breaks properly by using the
wordBreak: break-word
property - Fixed the issue where the
TRANSFER_DIAL_SUCCESS
call event occurred at the end of the call instead of at the time of the transfer
Cognigy Insights¶
Released February 6th, 2024
Improvements¶
- Improved by adding a scroll-up button to the dashboards
- Improved by updating translation strings
Cognigy Live Agent¶
Released February 6th, 2024
Bugfixes¶
- Fixed the issue where links in AI Copilot bot messages were rendered in the same color as the background
- Fixed the issue where empty pre-chat details could cause the Salesforce integration to behave incorrectly
Cognigy Voice Gateway¶
Released February 6th, 2024
Features¶
- Added the option for failover in cases when the Cognigy endpoint is unavailable
- Added the option to download a PCAP and check Register status on the Carrier page
Improvements¶
- Improved Text-To-Speech performance by implementing pre-caching capabilities. This improvement allows the voice agent to receive and process audio data in parallel, leading to a smoother and more responsive speech experience
- Added logic that considers DTMF signals when they are used in combination with User Input Timeout
- Introduced new voices from Microsoft Azure and Elevenlabs speech providers
Bugfixes¶
- Fixed the issue where
organizationId
was not added to the redirect URL when using Cognigy AI login - Fixed the issue where the timer start of the gather verb was applied incorrectly for the Deepgram Speech provider, causing long prompts to be interrupted
- Fixed the issue where a phone number saved under an Account without an Application selected did not have a Service Provider SID, causing the phone number to return a
404
response
Infrastructure¶
Cognigy Voice Gateway¶
- Added a new environment variable to the
feature-server
StatefulSet. By default, it is enabled via.Values.featureServer.preCacheAudio: true
Version Compatibility Matrix¶
The version compatibility matrix was updated for the following Cognigy products: