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4.37

Important announcement

With release v4.30.0 we have officially marked our kubernetes repository as deprecated. If you are an on-premise customer and you are running Cognigy.AI/Cognigy Insights yourself, please have a look at our Helm Chart which we have crafted for Cognigy.AI/Cognigy Insights! Our Kubernetes repository will still receive updates until 31st December 2022.

4.37.0

Cognigy.AI

Released October 18th, 2022

Important Instruction:

For on-premise installation, to enable login to Cognigy.AI with SSO, the environment variable CLIENT_ID_COGNIGY_LIVE_AGENT=cognigy-live-agent should be set.

Improvements

  • Improved by adding an option to also display a system message below the login form
  • Added an option to auto hang up after all input retries in Audiocodes endpoints

Bugfixes

  • Fixed a bug where flow path highlighting was incorrect during live follow and voice call
  • Fixed a bug where password reset and change password would give an error, but the actual operation worked.
  • Fixed a bug where users see a generic license error notification on the login screen
  • Fixed a bug where SSO logout was not working for the identity providers Ping and Azure
  • Fixed bug where service-handover crashed due to broker message double acking.

Cognigy Insights

Released October 18th, 2022

Improvements

  • Disabling scrollbar on print view on other devices than Mac
  • Adding grid to the detailed view of line chart, legend bottom and left

Bugfixes

  • Fixed a bug where xAxis on lineCharts was jumping with query grain param change after timeframe filter change
  • Fixed a bug where detailed view charts height wasn't resizing properly
  • Fixed a bug with redirect from insights to cognigy when there is a query string in the URL (redirect from transcript explorer to playbook editor)
  • Fixed a bug where only the first 25 steps were loaded for the dropdown list filter

Cognigy Live Agent

Released October 18th, 2022

Improvements

  • Improved by adding timestamps to messages in the conversation transcript

Bugfixes

  • Fixed a bug where forwarding whisper assist or assist bot messages as private notes should be private, and the end user should not receive it
  • Fixed a bug where teams assignments were not refreshing correctly on live changes