4.33¶
Important announcement
With release v4.30.0, we have officially marked our Kubernetes repository as deprecated
. If you are an on-premise
customer and you are running Cognigy.AI/Cognigy Insights yourself, have a look at our Helm Chart, which we have crafted for Cognigy.AI/Cognigy Insights! Our Kubernetes repository will still receive updates until 31st December 2022
.
4.33.1¶
Cognigy.AI¶
Released September 7th, 2022
Improvements¶
- Improved by storing response data from Salesforce into the Input object after starting a Handover
Bugfixes¶
- Fixed a bug where the ChatRequestFailed event from Salesforce would cause the Handover status to be set to "completed" instead of "error"
- Fixed a bug where context updates during agentInject where lost when the Handover was finished
4.33.0¶
Cognigy.AI¶
Released September 2nd, 2022
Features¶
- Added the feature to be able to use the intent model of a fallback locale
Improvements¶
- Improved the Suggested Reply card of the Agent Assist Card flow node
- Verify the integrity of translation strings
- Improved by keeping the Agent NLU Settings section as collapsed by default
- Improved by refining the order of settings in Interaction Panel
- Improved by adding missing events to the Interfaces and Endpoints
- Display Adaptive cards in Transcripts in Contact profiles and Insights
Bugfixes¶
- Fixed a bug where the input object contained the wrong nlu properties. This happened when an intent-confirmation-answer triggered a new intent instead
- Add traceId to readConversationRpc
- Remove logging on product logs page for "user-connected" and "user-disconnected" events in the endpoint
Cognigy Insights¶
Released September 2nd, 2022
Features¶
- Improve TE performance (MongoDB iops and DB) for large data
- Tooltip on Insights metrics with link to Cognigy documentation
Improvements¶
- Show insights dashboard dropdown options (and keep the uparrow active)
Bugfixes¶
- Not all steps available in starting steps dropdown
- filter-does-not-work-for-emails
Cognigy Live Agent¶
Released September 2nd, 2022
Features¶
- Improved by adding the possibility to Auto Set Away agents from the account settings
- Improved by adding an option to set max conversation limit in account settings. This limit gates any new assignment of conversations (via bulk assign, manual single assign or auto-assign/auto-reassign) if an agent has already reached the conversation limit. As part of this, the conversation action section was reworked to include an "unassign" action for teams
- Improved by adding the ability to clear the conversation chat history with a new delete button
- Improved by adding the ability to remove the account conversations automatically after resolving them. Enabling this option under the account settings will remove the already resolved
Improvements¶
- Improved by adding a coherent information message when data for reports is insufficient
- Improved by changing the availability colors for online, busy, away, and offline statuses to better recognised
Bugfixes¶
- Fixed a bug where conversations were not filtering correctly when the cognigy channel type was a camel-case string (e.g. filters for microsoftTeams were returning no results, while filters for "alexa" were working)