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4.33

Important announcement

With release v4.30.0, we have officially marked our Kubernetes repository as deprecated. If you are an on-premise customer and you are running Cognigy.AI/Cognigy Insights yourself, have a look at our Helm Chart, which we have crafted for Cognigy.AI/Cognigy Insights! Our Kubernetes repository will still receive updates until 31st December 2022.

4.33.1

Cognigy.AI

Released September 7th, 2022

Improvements

  • Improved by storing response data from Salesforce into the Input object after starting a Handover

Bugfixes

  • Fixed a bug where the ChatRequestFailed event from Salesforce would cause the Handover status to be set to "completed" instead of "error"
  • Fixed a bug where context updates during agentInject where lost when the Handover was finished

4.33.0

Cognigy.AI

Released September 2nd, 2022

Features

  • Added the feature to be able to use the intent model of a fallback locale

Improvements

  • Improved the Suggested Reply card of the Agent Assist Card flow node
  • Verify the integrity of translation strings
  • Improved by keeping the Agent NLU Settings section as collapsed by default
  • Improved by refining the order of settings in Interaction Panel
  • Improved by adding missing events to the Interfaces and Endpoints
  • Display Adaptive cards in Transcripts in Contact profiles and Insights

Bugfixes

  • Fixed a bug where the input object contained the wrong nlu properties. This happened when an intent-confirmation-answer triggered a new intent instead
  • Add traceId to readConversationRpc
  • Remove logging on product logs page for "user-connected" and "user-disconnected" events in the endpoint

Cognigy Insights

Released September 2nd, 2022

Features

  • Improve TE performance (MongoDB iops and DB) for large data
  • Tooltip on Insights metrics with link to Cognigy documentation

Improvements

  • Show insights dashboard dropdown options (and keep the uparrow active)

Bugfixes

  • Not all steps available in starting steps dropdown
  • filter-does-not-work-for-emails

Cognigy Live Agent

Released September 2nd, 2022

Features

  • Improved by adding the possibility to Auto Set Away agents from the account settings
  • Improved by adding an option to set max conversation limit in account settings. This limit gates any new assignment of conversations (via bulk assign, manual single assign or auto-assign/auto-reassign) if an agent has already reached the conversation limit. As part of this, the conversation action section was reworked to include an "unassign" action for teams
  • Improved by adding the ability to clear the conversation chat history with a new delete button
  • Improved by adding the ability to remove the account conversations automatically after resolving them. Enabling this option under the account settings will remove the already resolved

Improvements

  • Improved by adding a coherent information message when data for reports is insufficient
  • Improved by changing the availability colors for online, busy, away, and offline statuses to better recognised

Bugfixes

  • Fixed a bug where conversations were not filtering correctly when the cognigy channel type was a camel-case string (e.g. filters for microsoftTeams were returning no results, while filters for "alexa" were working)