An Inbox shows the connection of Cognigy.AI to Live Agent. You can have unlimited Inboxes in your Live Agent account. Also, there are some settings you can change in already existing Inboxes.
To access the Inboxes, navigate to the left-side menu of Live Agent and click Settings, then select Inboxes.
Here you can change the settings and adjust them based on your needs.
Additional settings such as adding collaborators and additional configurations are also available. Be sure to explore and adjust settings to best suit your needs.
In this section, you can see the agents assigned to the Inbox as collaborators.
Here we can find the Conversation Assignment settings as well. More details can be found under Conversation Routing
For adding new Agents to the Inbox, you need to open the drop-down menu and select the available Agents you want to add as collaborators. You could also filter the available Agents using the search box.