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4.76

Update Required for Endpoints: Socket.IO and Webchat

Starting from Cognigy.AI v4.75.0, the URLToken parameter is mandatory for the Socket.IO and Webchat Endpoints. This parameter must be included along with userId and sessionId in the connection parameters. This functionality is automatically handled in @cognigy/socket-client, beginning with v4.5.3, and in WebchatWidget v2.36.0. Ensure that you upgrade if you are using earlier versions.

Upcoming Feature Removals

4.76.1

Cognigy.AI

Released May 16th, 2024

Bugfixes

  • Fixed the issue where text messages from the RingCentral Engage channel configuration were being transferred incorrectly in Handover transcripts

4.76.0

Cognigy.AI

Released May 14th, 2024

Improvements

  • Added Intent descriptions to the input.nlu.scores object to improve intent ranking
  • Updated the @cognigy/extension-tools package. Now, this package includes the latest features added to the Extension Tools framework
  • Improved the Genesys OM handover provider to separately display end-user and virtual agent messages within Genesys
  • Updated Demo Webchat to version 2.59.2
  • Renamed Agent to Project in the Cognigy.AI UI

Bugfixes

  • Fixed the issue where the host header for the Cognigy.AI UI was not validated
  • Fixed the issue where Slots were not matched for a period of time after an internal TTL expired
  • Fixed the issue of the confusing user experience with Flow and Node selection in the Go To Node

Cognigy Live Agent

Released May 14th, 2024

Improvements

  • Improved processing of queued conversations when reassignment logic is enabled for the inbox and the account has a maximum conversation limit enabled
  • Improved by deactivating the agent auto logout by default

Cognigy Voice Gateway

Released May 14th, 2024

Improvements

  • Updated vg-core to 0.1.70 adding new Microsoft STT languages
  • Updated the base image to node:18.20-alpine3.19
  • Improved by supporting Azure Speech Services with private endpoints

Infrastructure

Cognigy Voice Gateway

  • Add ENABLE_ON_PREM_AZURE_SPEECH to webapp deployment. It can be controlled via .Values.webapp.enableOnPremisesAzureSpeech. The default value is false

Version Compatibility Matrix

The version compatibility matrix was updated for the following Cognigy products: