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Session Management

The Session Management section exists on some Endpoints. Here you can set the session expiration. Once a session has expired, the conversation will restart with the next user input.

The following Endpoints support session expiration:

  • Facebook (Meta) Messenger
  • Line
  • Slack
  • TwilioSMS
  • Azure Bot Services
  • WhatsApp

Default Session Expiration

The default session expiration is set to 30 minutes.

Disable Session Expiration

You can disable session expiration by setting it to 0. This will prevent a user from having multiple sessions in the Contact Profile, which reduces the Analytics effectiveness.