Session Management¶
The Session Management section exists on some Endpoints. Here you can set the session expiration. Once a session has expired, the conversation will restart with the next user input.
The following Endpoints support session expiration:
- Facebook (Meta) Messenger
- Line
- Slack
- TwilioSMS
- Azure Bot Services
Default Session Expiration
The default session expiration is set to 30 minutes.
Disable Session Expiration
You can disable session expiration by setting it to 0. This will prevent a user from having multiple sessions in the Contact Profile, which reduces the Analytics effectiveness.
Limitations¶
- By default, the limit is 30 minutes. For dedicated SaaS and on-premises installations, this value can be overridden if a lower value is set in the Management UI or via the
MAX_SESSION_STATE_TTL_IN_MINUTESenvironment variable.