Copilot: Knowledge Tile Node¶

The Copilot: Knowledge Tile Node is an AI Copilot Node that uses Knowledge AI to provide human agents with accurate information about customer questions.

Key Features¶

The Copilot: Knowledge Tile adds an AI Copilot widget in which human agents can use a search bar to access Knowledge Sources and find information to answer questions from customers.
With the Copilot: Knowledge Tile Node, you can use the Search Extract Output Node to retrieve context-aware information, along with additional materials such as references and videos, with Source metadata and Chunk metadata.

Prerequisites¶

You have installed AI Copilot.
You have added a Large Language Model (LLM) to your Project that supports Knowledge Search and Answer Extracting.
You have created Knowledge Sources.

Set Up the Copilot: Knowledge Tile¶

To set up the Copilot: Knowledge Tile, select the Flow where you configured AI Copilot in Build > Flows and add the following Nodes in the Flow editor:

If Node — separates the Copilot: Knowledge Tile Node from other AI Copilot Nodes. This separation prevents the content of other widgets from updating while the AI Agent uses Copilot: Knowledge Tile Node.
First Copilot: Knowledge Tile Node — starts the knowledge retrieval.
Once Node — guarantees that the Flow executes the Copilot: Knowledge Tile Node once.
Second Copilot: Knowledge Tile Node — a duplicate of the first Copilot: Knowledge Tile Node that executes the knowledge retrieval.

If Node¶

Click + under Start and add an If Node.
In the Condition field, enter input.data._cognigy._agentAssist.payload.tileId === TILE_ID, where TILE_ID is the Tile ID you created in the AI Copilot configuration.
Move other AI Copilot Tile Nodes after the Else Child Node.

First Copilot: Knowledge Tile Node¶

After the Then Child Node of the If Node, add the first Copilot: Knowledge Tile Node.
Configure the following fields:
- Tile ID — enter the Tile ID you created in the AI Copilot configuration.
- Knowledge Source — select the Knowledge Source from which you want to retrieve information.

Once Node¶

Add a Once Node after the If Node.

Second Copilot: Knowledge Tile Node¶

To copy the first Copilot: Knowledge Tile Node and paste it after the On First Time Child Node, do the following:

Click the first Copilot: Knowledge Tile Node and press Cmd + C or Ctrl + C.
Click the On First Time Child Node and press Cmd + V or Ctrl + V.

For more detailed information about the Copilot: Knowledge Tile Node, read the Copilot: Knowledge Tile Node reference.