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Copilot: Knowledge Tile NodeΒΆ

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The Copilot: Knowledge Tile Node is an Agent Copilot Node that uses Knowledge AI to provide human agents with accurate information about customer questions.

Key FeaturesΒΆ

PrerequisitesΒΆ

Set Up the Copilot: Knowledge TileΒΆ

To set up the Copilot: Knowledge Tile, select the Flow where you configured Agent Copilot in Build > Flows and add the following Nodes in the Flow editor:

  • If Node β€” separates the Copilot: Knowledge Tile Node from other Agent Copilot Nodes. This separation prevents the content of other widgets from updating while the AI Agent uses Copilot: Knowledge Tile Node.
  • First Copilot: Knowledge Tile Node β€” starts the knowledge retrieval.
  • Once Node β€” guarantees that the Flow executes the Copilot: Knowledge Tile Node once.
  • Second Copilot: Knowledge Tile Node β€” a duplicate of the first Copilot: Knowledge Tile Node that executes the knowledge retrieval.

If NodeΒΆ

  1. Click + under Start and add an If Node.
  2. In the Condition field, enter input.data._cognigy._agentAssist.payload.tileId === TILE_ID, where TILE_ID is the Tile ID you created in the Agent Copilot configuration.
  3. Move other Agent Copilot Tile Nodes after the Else Child Node.

First Copilot: Knowledge Tile NodeΒΆ

  1. After the Then Child Node of the If Node, add the first Copilot: Knowledge Tile Node.
  2. Configure the following fields:
    • Tile ID β€” enter the Tile ID you created in the Agent Copilot configuration.
    • Knowledge Source β€” select the Knowledge Source from which you want to retrieve information.

Once NodeΒΆ

  1. Add a Once Node after the If Node.

Second Copilot: Knowledge Tile NodeΒΆ

To copy the first Copilot: Knowledge Tile Node and paste it after the On First Time Child Node, do the following:

  1. Click the first Copilot: Knowledge Tile Node and press Cmd + C or Ctrl + C.
  2. Click the On First Time Child Node and press Cmd + V or Ctrl + V.

For more detailed information about the Copilot: Knowledge Tile Node, read the Copilot: Knowledge Tile Node reference.

More InformationΒΆ