Copilot: Knowledge Tile NodeΒΆ
The Copilot: Knowledge Tile Node is an Agent Copilot Node that uses Knowledge AI to provide human agents with accurate information about customer questions.
Key FeaturesΒΆ
- The Copilot: Knowledge Tile adds an Agent Copilot widget in which human agents can use a search bar to access Knowledge Sources and find information to answer questions from customers.
- With the Copilot: Knowledge Tile Node, you can use the Search Extract Output Node to retrieve context-aware information, along with additional materials such as references and videos, with Source metadata and Chunk metadata.
PrerequisitesΒΆ
- You have installed Agent Copilot.
- You have added a Large Language Model (LLM) to your Project that supports Knowledge Search and Answer Extracting.
- You have created Knowledge Sources.
Set Up the Copilot: Knowledge TileΒΆ
To set up the Copilot: Knowledge Tile, select the Flow where you configured Agent Copilot in Build > Flows and add the following Nodes in the Flow editor:
- If Node β separates the Copilot: Knowledge Tile Node from other Agent Copilot Nodes. This separation prevents the content of other widgets from updating while the AI Agent uses Copilot: Knowledge Tile Node.
- First Copilot: Knowledge Tile Node β starts the knowledge retrieval.
- Once Node β guarantees that the Flow executes the Copilot: Knowledge Tile Node once.
- Second Copilot: Knowledge Tile Node β a duplicate of the first Copilot: Knowledge Tile Node that executes the knowledge retrieval.
If NodeΒΆ
- Click + under Start and add an If Node.
- In the Condition field, enter
input.data._cognigy._agentAssist.payload.tileId === TILE_ID
, whereTILE_ID
is the Tile ID you created in the Agent Copilot configuration. - Move other Agent Copilot Tile Nodes after the Else Child Node.
First Copilot: Knowledge Tile NodeΒΆ
- After the Then Child Node of the If Node, add the first Copilot: Knowledge Tile Node.
- Configure the following fields:
- Tile ID β enter the Tile ID you created in the Agent Copilot configuration.
- Knowledge Source β select the Knowledge Source from which you want to retrieve information.
Once NodeΒΆ
- Add a Once Node after the If Node.
Second Copilot: Knowledge Tile NodeΒΆ
To copy the first Copilot: Knowledge Tile Node and paste it after the On First Time Child Node, do the following:
- Click the first Copilot: Knowledge Tile Node and press Cmd + C or Ctrl + C.
- Click the On First Time Child Node and press Cmd + V or Ctrl + V.
For more detailed information about the Copilot: Knowledge Tile Node, read the Copilot: Knowledge Tile Node reference.