Insights Glossary

All the terms are given in the glossary for informational purposes.

Session

A unit of interaction between a user and a Cognigy virtual or human agent. The session begins when a user sends their initial input to Cognigy, which can be either a chat or voice message, and ends when the user or human agent completes or terminates the interaction. The session can contain an unlimited number of user inputs.

Conversation

A billable unit of interaction between a user and a Cognigy virtual or human agent. For more information about billed conversations, read Cognigy Billing Policy.