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Data Expiration

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Data Expiration (TTL, time-to-live) displays the duration until the expiration of the Insights data displayed on dashboards.

To know when the data will be expired, click clock in the upper-right corner of the current page. To view the value in minutes, hover the cursor over the current value.

When Cognigy products are used daily, the data expiration values will remain unchanged, as the countdown starts from the last data update.

Data Expiration Table

In the table below, you can view the data included in TTL.

Data Description Dashboards
Analytics This indicates the duration between the creation of all Analytics data and its removal from the database. Overview:
- Number of Inputs
- Top Intents
- Understood Messages
- Understood / Misunderstood Messages
Engagement:
- Avg. Session Length
- Max. Session Length
NLU Perfomance:
- Avg Intent Score
- Average Execution Time
- Intents by Score Range
- Max Intent Score
- Understood Messages
- Understood / Misunderstood Messages
- Top Intents
- Top Intent Scores
Conversations This indicates the duration between the creation of chat history analytics and its removal from the database. Transcript Explorer, Message Explorer
Sessions This indicates the duration between the creation of Insights session analytics and its removal from the database. Overview:
- Active Contacts
- Positive Ratings
- Sessions
- Session by Channel
- Sessions Count
- Top Goals
- Top Slots
- Unique Contacts
- Users by Locale
Engagement:
- Contacts
- Goals Reached
- Handovers by time of the day
- Live Agent Escalations
- Positive Ratings
- Positive Ratings over Time
- Top Goals
NLU Perfomance:
- Top Slots
Step Events This indicates the duration between the creation of Step data and its removal from the database. Step Explorer

Activating Data Expiration

Cognigy keeps data indefinitely by default. To change this behavior, an expiration date must be set up.

To activate the Data Expiration feature, set limits via the management-ui service if you have an on-premise Cognigy.AI installation. Otherwise, contact technical support and specify the desired limits in your request.

If you have already set limits in the management-ui service, the Data Expiration indicator will automatically appear in the Insights interface.

Changing Data Expiration

You can change the duration of data expiration via the management-ui service if you have an on-premise Cognigy.AI installation. Otherwise, contact technical support.

When you adjust the data expiration value, it will only apply to new data obtained by Cognigy. The expiration value for previously obtained data will remain unchanged.