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Admin Center

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The Admin Center allows Cognigy.AI users with admin rights to view analytics for billable conversations and Knowledge AI. The Admin Center provides platform administrators with a comprehensive report on the volume of consumed resources across all Projects in the organization.

On the Admin Center page, administrators can activate Live Agent and Voice Gateway products, as well as delete organizations.

To access the Admin Center page, click User Menu in the upper-right corner of any Cognigy.AI page and then select Admin Center.

Billable Conversations

The chart shows a number of billable conversations for the organization.

The Billable Conversations metrics include the following:

  1. The number of billable conversations created within the selected time frame.
  2. The total number of billable conversations created.

Knowledge AI

Within each organization, if the Knowledge AI feature is used, you can view its metrics to monitor the number of Knowledge Queries and Knowledge Chunks.

Knowledge Chunks and Knowledge Queries are billable units. Tracking the usage of these units helps manage costs effectively and make informed decisions about resource allocation.

The Knowledge AI metrics include the following:

  1. The number of Knowledge Queries performed within the selected time frame.
  2. The total number of Knowledge Queries performed.
  3. The number of Knowledge Chunks currently available in the organization.
  4. The maximum number of Knowledge Chunks allocated to the organization. The specified value depends on the number set by the administrator for your organization. This value can be equal to the initial value provided by Cognigy within the license, or it can be less than the initial value if the license is divided among several organizations.

For more information on how to activate Knowledge AI for your organization, read the Knowledge AI documentation.

Report Filtering

The report can be filtered by year and month using the date filter dropdown lists in the top right of the page.

Delete an Organization

This feature will delete all the data from your organization.

Before Deleting an Organization


There is no way to undo the deletion action. Once you initiate the process, all your data will be permanently deleted.

Before the organization deletion, you need to set up:

  • A valid system administrator emails are set in the environment variable SYS_ADMINISTRATOR_EMAIL of the values.yaml file. For example: SYS_ADMINISTRATOR_EMAIL: ",". Your administrators will receive a notification at these email addresses regarding the organization deletion request. By following the link provided in the email, the administrators can proceed with the organization deletion.
  • The Cognigy.AI Management UI is installed, and its path set in the environment variable MANAGEMENTUI_BASE_URL_WITH_PROTOCOL of the values.yaml file. For example: MANAGEMENTUI_BASE_URL_WITH_PROTOCOL: http://management-ui.

Deletion Process for an Organization

This process contains the following steps:

  1. A user with the admin role (system administrator) will request to delete the organization from the Admin Center page. This action will trigger a request to be sent to the system administrator (email set as SYS_ADMINISTRATOR_EMAIL) for the next step.

    Delete Organization

  2. Once the system administrator receives the email, they will be able to click on the provided link to the Management UI with the embedded token to proceed with the deletion. The system administrator will need to have a valid user for the Cognigy Management UI.

    Organization Deletion Email

  3. After logging in to the Management UI, the system administrator needs to click the Delete Organisation button that signifies the point of no return for deleting the entire organization.

    Delete an Organization in Management UI

Finally, once the deletion process has been completed, the system administrator will receive an email notifying that the organization has been completely removed.

Delete Organization Completed Email