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4.41 - Merry X-Mas 🎅🏻🎄

Important announcement

With release v4.30.0 we have officially marked our kubernetes repository as deprecated. If you are an on-premise customer and you are running Cognigy.AI/Cognigy Insights yourself, please have a look at our Helm Chart which we have crafted for Cognigy.AI/Cognigy Insights! Our Kubernetes repository will still receive updates until 31st December 2022.

4.41.2

Cognigy.AI

Released December 23rd, 2022

Bugfixes

  • Fixed a bug where the metric showing message processing times did not properly work in the Cognigy monitoring solution

4.41.1

Cognigy.AI

Released December 22nd, 2022

Improvements

  • Improved by handling "user disconnect" event for Ring Central Engage handover provider. This event will be handled for supporting endpoints like our Webchat Widget

4.41.0

Cognigy.AI

Released December 13th, 2022

Improvements

  • Improved by adding "Copy JSON Path" & "Create Token from JSON path" context menu options to JSON editor fields - for example within the Input Object inspector in the Interaction Panel
  • Improved by updating the Webchat version to version 2.45.0
  • Improved by adding a new Node field type "adaptivecard" to the Extension Framework
  • Improved the date-picker in Cognigy Management-UI to be more consistent across different web browsers
  • Improved by releasing a new version of our rest-api-client package to npm (v0.13.1)
  • Improved layout by adding a header to Cognigy Live Agent setup section in Agent Creation Wizard
  • Improved by renaming Whisper Assist to Agent Assist for the Cognigy Live Agent Handover Provider

Bugfixes

  • Fixed a bug where the reparseSlots option would not work for the Amazon Lex Endpoint
  • Fixed a bug where invalid Slot annotations would prevent downloading Intents
  • Fixed a bug where case values with a trailing new line could not be triggered in Flows
  • Fixed a bug where sessionId is undefined in input/output/inject/notify Transformers on inject/notify API calls
  • Fixed a bug where phone number quick reply button is not working as expected
  • Fixed a bug where the response of an HTTP request would not be stored in the input/context in case of an error

Cognigy Insights

Released December 13th, 2022

Improvements

  • Changed the data foundation we are using to drive the "Conversation Count" and "Conversations linechart" report and make sure they are based on session data to make those reports more accurate
  • Rename "Average Conversation length" and "Max Conversation Lenth" to "Average Session Length" and "Max Session Length" as the reports were actually based on session data.
  • Improved the performance of certain analytics reports and our OData analytics interface by adding missing database indices

Bugfixes

  • Fixed a bug where the "Users by Locale" report on the overview dashboard did not indicate a timeframe in the tooltop of the detailed view
  • Fixed a bug where the timestamp filter was calculated incorrectly
  • Fixed a bug where the "percentage bar-chart tooltip" was showing a timestamp
  • Fixed a bug where duration was formatted wrongly in multiline charts
  • Fixed a bug where the contact ID was hashed multiple times in certain situations - this lead to problems where certain data could not be retrieved from the system as we had a missmatch in the given contact ID and the hashed value stored in our data stores

Cognigy Live Agent

Released December 13th, 2022

Features

Searchable Attachments

This release of Cognigy Live Agent extends the Attachments section on the Account level by providing additional search capabilities so attachments can be search by "Cognigy.AI session id", "Cognigy.AI user id" and filename

Bugfixes

  • Fixed a bug where the "Supervisor Overview Graph" would show incorrect data in certain conditions
  • Fixed a bug where no error feedback was given when uploading a file with a non-supported file format
  • Fixed a bug where messages could appear twice in the conversations

Webchat Widget

You can find the release notes for our Webchat Widget on Github as usual. The latest release of our Webchat Widget at the time of releasing all other Cognigy products is v2.45.0.

Infrastructure (AI + IN)

New secret

We have introduced a new Kubernetes secret which is mounted into the service-endpoint Deployment. You don't have to do anything as the Cognigy.AI Helm Chart will automatically create the secret in your respective Kubernetes namespace and provide a random value for it.