4.66 - Merry Christmas 🎄🎁¶

Removal of text-davinci-003 by OpenAI

Due to the sunset of the text-davinci-003 model by OpenAI on January 4, 2024, this model will no longer be available in Cognigy.AI.

Weaviate Upgrade to v1.22.5

Starting with Cognigy.AI release 4.68.0, Weaviate v1.19.0 will no longer be supported. If you have a Cognigy on-premises installation and are utilizing the Knowledge AI features, upgrade Weaviate to v1.22.5. For a smooth upgrade, refer to the guide.

Deprecation of Single Replica Redis

Starting from Cognigy.AI release v4.65, the Single Replica Redis setup is deprecated and replaced with Redis in High Availability (HA) Mode. For on-premises installations, before upgrading to Cognigy.AI v4.65, ensure that you migrate according to the Redis: Single Replica to Redis HA Migration.

4.66.2¶

Cognigy.AI¶

Released January 17^th, 2024

Bugfixes¶

Fixed the issue where the Flow would sometimes start at the wrong Node after a Go To Node

4.66.1¶

Cognigy.AI¶

Released December 15^th, 2023

Improvements¶

Allowed proxy configuration for freshclam
Optimized the Cognigy Function instances by lowering the default TTLs

4.66.0¶

Cognigy.AI¶

Released December 12^th, 2023

Features¶

Added the Copilot: Knowledge Tile widget for AI Copilot
Added the Reprompt Methods to the Reprompt options in the Question Node

Improvements¶

Added support for SIPREC INVITE to Voice Copilot
Replaced AgentAssistConfigs v2.0 with AICopilotConfigs in the Cognigy OpenAPI documentation
Refined the context-aware search related tooltips of the Search Extract Output Node
Added the button to forward the next best action content from the AI Copilot widget to the Live Agent reply section. The improvement is in the Copilot: Knowledge Tile and Copilot: Next Action Nodes
Added the correct userId and sessionId for transcriptions to the Voice Copilot Endpoint
Improved by exposing the full NLU object from the input in the Post NLU Transformer

Bugfixes¶

Fixed the issue where TRANSFER_REFER_ERROR did not execute the assigned failover Flow
Fixed the issue where disabling and re-enabling Knowledge AI Chunks failed to trigger the expected Knowledge search
Fixed the issue where the maximum number of Knowledge Sources exceeded the scenario, giving an incorrect conflict message when creating a file source type
Fixed the issue where the Clone Flow action did not update the Intent entry for the child Intent
Fixed the issue causing slowness while reading resources in the agent when Knowledge AI Chunks are ingesting in the background
Fixed the issue where the Switched Flow entries in the Interaction Panel would be out of order with outputs
Fixed the issue where all the Generic Voice Nodes should also work with the Bandwidth Endpoint as with AudioCodes
Fixed the issue where the Switched Flow didn't show up in the Interaction Panel's expert mode for a Go To Node with the Wait for Input setting
Fixed the issue where a Go To Node was not switching the Flow when a default reply was triggered
Fixed the issue where Socket-based Endpoints can lose agent messages during handover or notify/inject API calls when the user socket connection fails and reconnects even with buffer enabled

Cognigy Insights¶

Released December 12^th, 2023

Improvements¶

Improved by implementing a new design of the sidebar

Bugfixes¶

Fixed the issue where the Insights requests were experiencing gateway timeouts
Fixed the issue where the Live Agent and Calls data were not deleted even if the request was valid

Cognigy Voice Gateway¶

Released December 12^th, 2023

Features¶

Added STT latency visualization to the Voice Gateway Self-Service Portal
Added support for SIPREC INVITE and the capability to choose a default SIPREC application to the Voice Gateway Self-Service Portal
Added support for Outbound call tracing

Bugfixes¶

Fixed the issue where recent call details crashed when MP3 was not available
Fixed the issue where selecting a Custom Speech vendor was causing the Application form page to crash

Infrastructure¶

Cognigy.AI + Insights¶

The jobSyncKnowledgeData is a new cron job that has been introduced to sync Knowledge AI data from MongoDB to Weaviate. This job is disabled by default and can be enabled on demand to allow for the restoration or repair of data in Weaviate. The job is applicable only when running on an environment where Knowledge AI is enabled.

Repair Mode - enabling the cron job will sync the data from MongoDB to Weaviate during the configured schedule.

jobSyncKnowledgeData:
  enabled: true
  schedule: "0 1 * * *" # every day at 1 AM

Restore Mode - the job can be configured to restore the data in Weaviate after a complete cleanup of Weaviate by adding the following JOB_ARGUMENTS configuration to the extraEnvVars variable in thevalues.yaml file.

jobSyncKnowledgeData:
  enabled: true
  extraEnvVars:
    - name: JOB_ARGUMENTS
      value: "eyJhY3Rpb24iOiJyZXN0b3JlVmVjdG9yREIiLCJvcmdhbmlzYXRpb25JZHMiOltdLCJwcm9qZWN0SWRzIjpbXSwic3RvcmVJZHMiOltdLCJ0YXNrSWQiOiIiLCJ0cmFjZUlkIjoidHJhY2UtcmVzdG9yZVZlY3RvckRCIiwidXBkYXRlQmF0Y2hTaXplIjo0MH0="

Cognigy Voice Gateway¶

Updated the StatefulSet of feature-server and added NODE_OPTIONS to the environment variables. By default, the value is set to --max-old-space-size=450.

Version Compatibility Matrix¶

The version compatibility matrix was updated for the following Cognigy products: