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Inboxes Report

This report shows detailed Inbox metrics within an account.

The report lets you easily track trends, such as increases or decreases in the number of conversations, both incoming and outgoing messages, the average response time from agents, the average resolution time for customer issues, and the number of successfully resolved customer requests.

The Inboxes Report is beneficial for optimizing communication channels, improving customer satisfaction, and enhancing operational efficiency in your organization.

To learn more about metrics, refer to Report Metrics.

Live Agent Inbox report
Inboxes report

View a Report

To view a report, do the following:

  1. Open the Live Agent interface.
  2. Go to Reports > Inboxes.
  3. In the upper-left corner of the report page, select a time period from the list.

The chart will be updated with the corresponding data related to the selected filter.

Download a Report

To download a report as a CSV file, click Download Report in the upper-right corner of the report page.

More information