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Intent Conditions

Intent Conditions allow you to disable and enable Intents dynamically. The Intent Conditions therefore represent a dynamic State, defined by the state of CognigyScript Intent Conditions.

Setting the Intent Condition on an Intent

Each Intent has a line of CognigyScript code, which evaluates to true or false. The Intent will only be found if the condition evaluates to true. If no Intent Condition is set, the Intent is enabled.

The field is set on each Intent as CognigyScript code. As the best practice, wrap the entire condition in an "exists" operator:

!!(input.slots.city[0].keyphrase === "DΓΌsseldorf")

or

!!( !context.topics.includes("Cognigy"))

The CognigyScript Condition is evaluated at runtime before the Intent model is scored.

It can take into account the given input, profile or context values to enable and disable Intents based on information contained in the input text or Contact Profile.

States vs Conditions

Note States use a predefined list of Intents that are enabled/disabled based on the input.state variable, which can also be set dynamically. This offers ease of use when you want to disable a large number of Intents at once.

Example

To give an example, a bank's virtual agent caters to Intents related to credit cards. If the customer does not have a credit card product, for example, we would not like a CancelCreditCard Intent to be found.

We enable and disable the Intent based on the customer's profile. Let's assume it has a variable has_credit_card which stores information on whether the customer has the product or not, the Intent Condition would be:

!!(profile.has_credit_card)

As a result, the CancelCreditCard Intent will only be taken into account by the machine learning model and triggered for customers who actually have a credit card, which may need cancelling.